Matthew Telles
Costa Mesa,CA
Summary
Dedicated Supervisor possessing excellent issue and conflict resolution abilities. Offers 10 years of experience leading talented teams. Knowledgeable in inventory control and process improvement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Five Below
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Rite Aid
05.2019 - 04.2022
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Responded to customer questions regarding products, prices and availability.
Assistant Manager
Belmont LaunderPet
03.2015 - 02.2017
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
Education
Some College (No Degree) - Accounting
Orange Coast College
Costa Mesa, CASkills
- Experience in Leadership
- Active Listening
- Supervision & Leadership
- Basic Math
- Relationship Building
- Friendly, Positive Attitude
- Good Work Ethic
- Customer Service
Timeline
Assistant Manager
Five Below
04.2022 - Current
Supervisor
Rite Aid
05.2019 - 04.2022
Assistant Manager
Belmont LaunderPet
03.2015 - 02.2017
Some College (No Degree) - Accounting
Orange Coast College