Matthew Tellez
Los Angeles,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Integrated Air Lines
02.2016 - 02.2017
- Loaded and unloading luggage and cargo, Safely guided airplanes into gates, Operated a variety of equipment and machinery, including baggage loader belts and baggage cart tugs, Ensure necessary ground equipment is available in the ramp area for upcoming flights, Follow company and federal safety regulations and procedures
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
House Keeping Manager
Pro-Clean
02.2017 - 05.2018
- Supervised 15 + employees, Managed budgets, Scheduling, Attended daily meetings to discuss overall progress, Conduct orientation and training to explain policies and work procedures, Conducted safety meetings, Assure that inventory was stocked, Prepared reports on payroll and department expenses, Obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
Ramp Supervisor
Worldwide Flight Services
05.2018 - 06.2020
- Shipping and Receiving, Pull Orders, Palletize Orders, Stock and Restock
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
Night Operations Supervisor
PACIFIC AIR CARGO
06.2020 - Current
- Enhanced team productivity by streamlining night operations processes and procedures.
- Reduced employee turnover by implementing effective training programs for new hires.
- Improved overall efficiency with thorough communication between departments during shift handovers.
- Increased customer satisfaction, addressing and resolving complaints in a timely manner.
- Ensured safety compliance by conducting regular inspections of equipment and work areas.
- Maintained accurate records of nightly operations activities, including employee attendance, incident reports, and inventory counts.
Education
Alliance Cindy & Bill Simon Technology Academy High School
Los Angeles, CA06.2015
Skills
- Customer service
- Easy to work with
- Quick learner
- Bilingual (English and Spanish)
- Attention to Detail
- Time Management
- Workload Prioritization
- Problem Solving
Accomplishments
- Volunteered at a homeless shelter
- Volunteered at San Miguel Elementary School as a TA and helped with maintenance
Languages
Spanish
Native or Bilingual
Timeline
Night Operations Supervisor
PACIFIC AIR CARGO
06.2020 - Current
Ramp Supervisor
Worldwide Flight Services
05.2018 - 06.2020
House Keeping Manager
Pro-Clean
02.2017 - 05.2018
Ramp Agent
Integrated Air Lines
02.2016 - 02.2017
Alliance Cindy & Bill Simon Technology Academy High School
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