Matthew Thayer
Greensboro,NC
Summary
Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
26
26
years of professional experience
Work History
Table Games Assistant Shift Manager
Caesars Entertainment
03.2023 - 11.2023
- Streamlined communication between departments, successfully coordinating with other shift managers to ensure smooth transitions during shift changes.
- Maximized table utilization rates by monitoring staffing levels relative to anticipated demand throughout each shift period.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Identified and removed players suspected of cheating in cards or other games.
- Oversaw chip banks for tables and coordinated paperwork for transfers.
- Increased player retention rates by consistently delivering exceptional customer service at gaming tables.
- Stayed current on changing tricks and techniques used by players of each game.
- Coordinated staff schedules, rotations and breaks.
- Boosted employee morale with timely performance evaluations, constructive feedback, and recognition of accomplishments.
- Implemented innovative strategies for continually improving operational processes and procedures within Table Games department.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Reduced operational costs through diligent resource management, including proper scheduling of staff and allocation of equipment.
- Collaborated with Security personnel to maintain a safe gaming environment for all guests and staff members alike.
- Supported seamless integration of new employees into the team through comprehensive training programs tailored to individual needs.
- Contributed to success of casino-wide initiatives by supporting cross-departmental projects and collaborating with colleagues from various functional areas.
- Promoted positive company culture among team members through open communication channels, supportive leadership practices, and mutual respect among colleagues.
- Gained strong leadership skills by managing projects from start to finish.
- Ensured compliance with regulatory requirements through thorough knowledge of gaming laws, rules, and regulations.
- Elevated guest experience by maintaining a professional atmosphere while fostering a fun and engaging environment for players.
- Improved game efficiency by closely monitoring Table Games operations and ensuring adherence to policies and procedures.
Gaming Agent
Snoqualmie Gaming Commission
06.2022 - 03.2023
- Overall protection of all Enterprise assets
- Observation and monitoring of all gaming operations with attention on all compliance requirements set by the Indian Gaming Regulatory Act (IGRA), National Indian Gaming Commission (NIGC) Regulations, Tribal/State Compacts, Snoqualmie Tribal Gaming Act & Regulations, all department Internal Controls (ICs) and Policies & Procedures, and any other applicable laws
- This position requires knowledge and understanding of all above mentioned gaming regulations and laws and a great attention to detail to assist in observed violations during a spot check, planned audit of gaming departments, and during investigations conducted for reporting purposes
- Expertise utilizing computers programs, Word, Excel and Outlook are essential
- Proficiency in verbal and non-verbal communication, to include excellent reading, writing, typing and interpretation skills.
Table Games Administrator
Snoqualmie Casino
11.2021 - 06.2022
- Overall responsibility of day to day, behind the scenes operations of the Table Games department
- Duties included: maintenance of all department team members files, tracking attendance and delegation of appropriate disciplinary action reached, daily tracking and inputting of tokes and hours worked with focus on accuracy for appropriate totals communicated to payroll, maintained tracking spreadsheet for all department levels and each step in process
- This position required excellent interdepartmental communication due to its need to work closely with Human Resources for hiring, Uniforms for all new hire set up requirements, Maintenance and Snoqualmie Gaming Commission with new table intake and set up.
Table Games Pit Manager
Desert Diamond Casino
10.2019 - 05.2020
- Oversight of 48 tables and 75 dealers while on shift, ensuring all Enterprise, Department and TOGO policies/procedures and regulations are being followed
- Accountable for guest inquiries, modeling the Enterprise's SPIRIT of Service to achieve positive guest relations
- Preparation of dealer roadmap for each oncoming shift for establishment of a smooth transition for team members and guests
- Excellent communication skills in all areas needed; pass-downs from/to prior/oncoming shifts, Title31 needs or status of operational shufflers/gaming devices
- Proficient with Microsoft products, to include: Word, Excel, Outlook
- Skillful with casino operating systems, to include: Bally's Computer Marketplace, Table View, Everi Resort Advantage and employee portal and hiring program, PeopleSoft/HR Logix.
Table Games Dealer/Poker Dealer/Floor Supervisor/Pit Supervisor
Various Casinos in Washington State
02.1998 - 10.2019
Education
Some College (No Degree) - Accounting And Business Management
South Puget Sound Community College
Olympia, WASkills
- Customer Service
- Table games expertise
- Employee Scheduling
- Casino operations knowledge
- Employee Relations
- Attention to Detail
- Decision-Making
- Supervision and leadership
Timeline
Table Games Assistant Shift Manager
Caesars Entertainment
03.2023 - 11.2023
Gaming Agent
Snoqualmie Gaming Commission
06.2022 - 03.2023
Table Games Administrator
Snoqualmie Casino
11.2021 - 06.2022
Table Games Pit Manager
Desert Diamond Casino
10.2019 - 05.2020
Table Games Dealer/Poker Dealer/Floor Supervisor/Pit Supervisor
Various Casinos in Washington State
02.1998 - 10.2019
Some College (No Degree) - Accounting And Business Management
South Puget Sound Community College
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