Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Thomas

Murfreesboro,TN

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Technician

OnSite Fleet
Smyrna, TN
10.2021 - Current

.

  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Surpassed corporate goals by reaching [Number]% customer satisfaction rating.
  • Assisted team members with [Type] equipment troubleshooting and diagnostics.
  • Efficiently troubleshot and repaired [Type] equipment to cut company costs and maximize productivity.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.

Correctional Officer

Cannon County Sheriff's Office
Woodbury, TN
02.2021 - 10.2021
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Arranged for medical and dental care of inmates.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Identified facility openings and designated inmates to housing units.
  • Notified victims of upcoming inmate releases.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Conducted routine and emergency head counts.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.

Team Lead

Hot Topic Warehouse
La Vergne, TN
08.2018 - 02.2020
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Coached team members in techniques necessary to complete job tasks.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Machine Technician

Kasai North America, Inc. Manchester Plant
Manchester, TN
09.2018 - 02.2019

I made trim for nissan vehicles. Changed out dyes and colors to match what was expected per quilty inspection

Driver

WWL Vehicle Services America
Smyrna, TN
05.2016 - 08.2018

I would be taken via van to nissan of north america pad to transport newly built vehicles to a location on nissan property, park the vehicle's and inspected to make sure all quilty checks were taken care of. and maintain working the pad to make sure it did not over fill

Education

High School Diploma -

Riverdale High School
Murfreesboro, TN
01.2010

Skills

  • Ticket writing
  • Installations and repairs
  • Scheduled services
  • Inspecting vehicles
  • Replacing parts
  • System repairs
  • Fluid Checks
  • Automotive Maintenance
  • Repair
  • Power Tools
  • Oil Changes
  • Safety Inspections
  • Changing tires
  • Supply ordering
  • Customer Relations
  • Chemical disposal
  • Ordering supplies
  • Hand and power tools
  • Safety awareness
  • Safety and security
  • Criminal laws
  • Inmate behavior modification tactics
  • Suicide prevention training
  • Search and seizure procedures
  • Crisis intervention training
  • Central and pod control
  • Conflict resolution skills
  • Correctional facility procedures
  • Safety and security enforcement
  • Surveillance
  • Search and seizure
  • File and records management
  • Criminal Investigations
  • Crime Prevention
  • Criminal law
  • Weapons training
  • Continuing education
  • Emergency Management
  • Firearm operations trained
  • Background investigations
  • Self-defense techniques
  • Emergency Response
  • Onsite and remote services
  • Cleaning agents
  • Relationship building
  • Maintenance and Repair
  • Decision Making
  • Training and Development
  • Attention to Detail
  • Time Management
  • PPE Compliance

Certification

Certified Correctional officer ( up to one year)

Timeline

Service Technician

OnSite Fleet
10.2021 - Current

Correctional Officer

Cannon County Sheriff's Office
02.2021 - 10.2021

Machine Technician

Kasai North America, Inc. Manchester Plant
09.2018 - 02.2019

Team Lead

Hot Topic Warehouse
08.2018 - 02.2020

Driver

WWL Vehicle Services America
05.2016 - 08.2018

High School Diploma -

Riverdale High School
Matthew Thomas