Summary
Overview
Work History
Education
Skills
Timeline

Matthew Thomas

Jeffersonville,IN

Summary

Adept at fostering team motivation and enhancing customer satisfaction, I leveraged my role at Burger King to streamline operations and reduce discrepancies by implementing efficient cash handling and training protocols. My expertise in employee training and guest service significantly improved team performance and customer engagement, marking a notable achievement in operational excellence.

Overview

6
6
years of professional experience

Work History

Shift Lead

Arby's
02.2019 - 12.2020
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.

Shift Leader

Burger King
03.2022 - Current
  • Assigned daily duties and tasks to staff.
  • Maintained a clean, safe environment for all employees.
  • Processed cash and credit card payments efficiently using POS systems.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Completed cash and credit card transactions accurately using POS software.

Curbside Cleark

Meijer
12.2021 - 05.2022
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Key Holder

Dollar General Market
06.2020 - 12.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Package Handler

UPS
03.2019 - 06.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

Business

Jeffersonville High Scholl, Jeffersonville, IN
05.2021

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Cash handling
  • Problem-solving
  • Customer service management
  • POS system operation

Timeline

Shift Leader - Burger King
03.2022 - Current
Curbside Cleark - Meijer
12.2021 - 05.2022
Key Holder - Dollar General Market
06.2020 - 12.2021
Package Handler - UPS
03.2019 - 06.2021
Shift Lead - Arby's
02.2019 - 12.2020
Jeffersonville High Scholl - , Business

Similar Profiles

CREATE PROFILE
Matthew Thomas