Matthew Thomposon
Jacksonville,FL
Summary
Results-oriented Technician with 5 years of experience in helpdesk operations, network and server maintenance, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP/IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
4
4
years of professional experience
Work History
L2 Deskside Technician
Stefanini IT Solutions
11.2022 - Current
- Improved end-user experience by providing timely and efficient L2 desktop support services.
- Resolved complex technical issues for clients, enhancing overall system usability and performance.
- Contributed to the successful completion of IT projects through efficient task management and attention to detail.
- Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.
- Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
Depot Technician
UBreakiFix
03.2022 - 11.2022
- Reduced equipment downtime by performing timely maintenance and repairs.
- Performed root cause diagnosis on a variety of Windows and MacOS devices to detect and remediate hardware/software issues.
- Installed and configured operating systems and software per customer requirements.
- Worked within a ticketing system to maintain partner SLAs.
- Worked alongside upper management to develop and implement new processes across all Jacksonville and St. Augustine locations.
Data Center Technician
AWS
05.2021 - 01.2022
- Replaced internal system components, CPUs, memory, hard drives, and network cables.
- Ran hardware diagnostics to detect and replace failing parts.
- Deployed, configured, and tested new servers, workstations, software and peripherals.
- Updated firmware and hardware to conduct regular server maintenance.
- Created and maintained documentation on all technologies within the facility.
In Home Service Technician Level 2
Dish Network Corp
12.2019 - 05.2021
- Worked primarily with OnTech Smart Services to conduct in home assessments and to install and repair a wide range of smart home technologies.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Set up, optimized, and managed network equipment.
- Conducted reactive service appointments to diagnose and repair satellite related problems.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
No Degree - Mechanical Engineering
Columbus State Community College
Columbus, OHHigh School Diploma -
West Jefferson High School
Columbus, OH05.2015
Skills
- Technology Planning
- Network Configuration
- Data Management
- AD/SCCM Administration
- Hardware/Software Diagnoses
- Imagining/Cloning/Ghosting Technologies
- VPN Configuration
- Software Deployment
- Asset Management
Timeline
L2 Deskside Technician
Stefanini IT Solutions
11.2022 - Current
Depot Technician
UBreakiFix
03.2022 - 11.2022
Data Center Technician
AWS
05.2021 - 01.2022
In Home Service Technician Level 2
Dish Network Corp
12.2019 - 05.2021
No Degree - Mechanical Engineering
Columbus State Community College
High School Diploma -
West Jefferson High School
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