Matthew Thompson
Kirkwood,NY
Summary
Focused Store Manager with over 12 years of experience, versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Upon taking over the Sidney, NY store midway through 2019 we were able to grow from 485 accounts, back up to just over 600 by years end. Fast forward almost 5 years and we are currently on pace to be over 700 accounts by EOQ (End of Quarter) and up over 750 accounts by EOY (End of Year). That has increased the stores SMRR (Standard Monthly Rental Revenue) from around $58,000 to just over $80,000 which is close to a 38% monthly revenue increase.
Overview
12
12
years of professional experience
Work History
Store Manager
Rent-A-Center
Sidney, NY
11.2011 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to ensure stock availability.
- Organized promotional events to increase product awareness.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Delegated work to staff, setting priorities and goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked as Collections Manager and managed customer accounts.
Education
Some College (No Degree) - Medical Assisting
Elmira Business Institute
Elmira, NYSkills
- Promotional planning
- Shift Scheduling
- Risk Management
- POS Systems
- Store operations oversight
- Talent Recruitment
- Building strong customer relations
- Relationship building and management
- Managed daily banking activities such as deposits and withdrawals
- Problem-Solving
- Supply Ordering
- Report Generation
- Retail Inventory Management
- Store Merchandising
- Team Development
- Customer Service Management
- Employee Training
- Order Management
- Bank and Safe Deposits
- Sales Promotions
- Strategic thinker
- Multitasking and Organization
- Cash Management
- Delegating Work
- Friendly and Positive
- Employee supervision and motivation
- Reliable
- Operational Efficiency
- Team Building and Leadership
Affiliations
I like to keep things in life simple! When not at work I enjoy relaxing with my Fiance and our two dogs. Nothing too crazy. Catching a Bills or Yankees game is always a plus as well!!
Timeline
Store Manager
Rent-A-Center
11.2011 - Current
Some College (No Degree) - Medical Assisting
Elmira Business Institute