Matthew Thompson
Albany,NY
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
22
22
years of professional experience
Work History
Forman/Supervisor
National Grid - Metering Services
Schenectady, NY
12.2000 - 11.2022
- Member of the Safety Engagement Action Team (SEAT), Enhanced Compliance Team, and Union Representative.
- Implemented SOPs to enhance efficiency and accuracy within the company as part of the compliance team.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted weekly meetings with team members to discuss upcoming tasks, safety, SOP, equipment, supplies, best practices, project deadlines, and address issues.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction.
- Oversaw inventory, ensuring adequate stock levels, and supply.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee attendance, addressing any punctuality, or absenteeism issues.
- Coordinated with other departments to ensure a smooth workflow, project alignment, and clear communication.
- Directed and supervised a team of 38 employees in daily operations.
- Managed scheduling for staff, ensuring adequate coverage during peak times, and emergencies.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified areas for improvement, narrowing the focus for decision-makers in making necessary changes.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed fire extinguisher training, annual inspections, and repair or replacement as needed.
- Inspection, issuing, and cleaning of electric equipment and PPE, ensuring compliance, and safety.
Education
Graduate Certificate - Timber framing course
Heartwood School
Alstead, NH11-2024
Graduate Certificate - Raising and rigging
Heartwood School
Alstead, NH08-2024
Graduate Certificate - Timber Frame Design And Joinery
Heartwood School
Alstead, NH08-2024
Associate of Applied Science - Industial Tecnology Engineering
HVCC
Troy, NY08-2000
High School Diploma - Electrcal Trades
BCHS
Bethlehem, Ny08-1993
Some College (No Degree) - Electrical Constuction And Maintenance
HVCC
Troy, NYSkills
- Timber framing
- Rigging techniques
- Joinery practices
- Project management
- Equipment maintenance
- Safety compliance
- All forms of construction
- Complex Problem-solving
- Electrical and gas regulations, safety, maintenance, and installation
- Mechanical small and large
- Landscape, hardscape, and tree service
- Lead and asbestos
Timeline
Forman/Supervisor
National Grid - Metering Services
12.2000 - 11.2022
Graduate Certificate - Timber framing course
Heartwood School
Graduate Certificate - Raising and rigging
Heartwood School
Graduate Certificate - Timber Frame Design And Joinery
Heartwood School
Associate of Applied Science - Industial Tecnology Engineering
HVCC
High School Diploma - Electrcal Trades
BCHS
Some College (No Degree) - Electrical Constuction And Maintenance
HVCC
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