Matthew Thornton
Dallas,GA
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
15
15
years of professional experience
Work History
Quality Assurance Coordinator
Grady Health System
08.2018 - Current
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Investigated recurring customer complaints, determining source of protocol non-conformance incidences and recommending solutions.
- Drafted and reviewed quality assurance policies and procedures.
- Developed educational materials used to train staff on QA standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Analyzed quality and performance data to support operational decision-making.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
District Supervisor - Mobile Integrated Health
Grady Health System
09.2015 - 08.2018
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Educated patients and family members on medical treatments and therapies for informed support.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Scheduled and coordinated medical appointments.
Paramedic Field Training Officer
Grady Health System
02.2015 - 09.2015
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Adjusted instructional strategies according to student needs and understanding of material.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Acted as training subject matter expert and provided extensive technical support to different departments.
Paramedic
Grady Health System
03.2011 - 02.2015
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Educated patients and family members on medical treatments and therapies for informed support.
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Transferred patients safely and securely to medical facilities for continued care.
- Performed intubations to secure airway in patients under respiratory and cardiac arrest.
System Status Coordinator
Grady Health System
04.2010 - 03.2011
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Dispatcher - EMT - Paramedic
Clark Ambulance
04.2008 - 05.2012
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
Education
Master of Public Health - Public Health
Louisiana State University At Shreveport
Shreveport, LA05.2025
Bachelor of Science - Health Sciences
American Military University
Charles Town10.2022
Paramedicine
Atlanta Fire Academy
Atlanta, GA02.2011
EMT - Intermediate
Medix
Symrna, GA05.2008
Skills
- Policy and Procedure Implementation
- Quality Education
- Corporate Social Responsibility
- Quality Risk Management
- Project Requirements
- Training and Development
- Safety Assurance
- Continuous Quality Improvement (CQI)
Timeline
Quality Assurance Coordinator
Grady Health System
08.2018 - Current
District Supervisor - Mobile Integrated Health
Grady Health System
09.2015 - 08.2018
Paramedic Field Training Officer
Grady Health System
02.2015 - 09.2015
Paramedic
Grady Health System
03.2011 - 02.2015
System Status Coordinator
Grady Health System
04.2010 - 03.2011
Dispatcher - EMT - Paramedic
Clark Ambulance
04.2008 - 05.2012
Master of Public Health - Public Health
Louisiana State University At Shreveport
Bachelor of Science - Health Sciences
American Military University
Paramedicine
Atlanta Fire Academy
EMT - Intermediate
Medix