Matthew Thornton
Fairview,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative / Cook
Pizza Hut
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
Pool Cleaner
Blue Bliss Pools
09.2022 - Current
- Maintained safe pool water quality levels using different chemicals.
- Skimmed pool surfaces before emptying skimmer baskets.
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Completed backwash procedures using various types of filters.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Removed trash, debris and other waste materials from premises.
Education
High School Diploma -
Wylie East High School
Wylie, TX05.2023
Skills
- Active Listening
- Store Maintenance
- Problem-Solving Ability
- Technical Support
- Managing Multiple Tasks
- Promotional Support
- Conflict Resolution
- Team Development
- Critical Thinking
- Customer Service
Languages
Sign Language
Professional Working
Timeline
Customer Service Representative / Cook
Pizza Hut
09.2022 - Current
Pool Cleaner
Blue Bliss Pools
09.2022 - Current
High School Diploma -
Wylie East High School