Matthew Thornton
Summary
Knowledgeable technician with solid background in HVAC Service. Adept at troubleshooting and repairing complex HVAC systems, ensuring optimal performance and client satisfaction. Demonstrated expertise in system diagnostics and preventative maintenance. Effectively align systems to meet manufacturer specifications and maximize lifespan of equipment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Technician
Norman Air
08.2024 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Worked with diverse types of weather and ground conditions.
Service Technician
Hahn's Air Specialists
04.2023 - 06.2024
- Maintenance and service on new and existing residential units
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Commercial HVAC Serviceman
Johnson Controls, Inc.
08.2022 - 04.2023
- Mechanical troubleshooting
- Cooling tower maintenance
- Rooftop unit maintenance and installation
- Increased safety awareness within the unit by conducting regular trainings and promoting adherence to safety protocols.
- Reduced equipment downtime through diligent repair work and prompt response to service requests.
- Performed thorough diagnostics on malfunctioning equipment, identifying root causes and executing timely repairs.
- Operated hand and power tools, equipment, and instrumentation according to guidelines.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Lang 72 Degrees
10.2021 - 08.2022
- Maintenance and service on new and existing units
- Troubleshooting and repairs
- Conducting warranty services
- Arranging sales leads for new units
- Emergency repairs/after-hours on call
- Ordering and maintaining proper equipment
- Time management
- Attended Ultimate Technical Academy for HVAC
Service Technician
Epperson HVAC
02.2020 - 10.2021
- Maintenance and service on new and existing units
- Troubleshooting and repairs
- Conducting warranty services
- Arranging sales leads for new units
- Emergency repairs/after-hours on call
- Communicating with customers
- Ordering and maintaining proper equipment
- Obtained EPA 608 Universal License
Education
Diploma or Equivalent -
Bluffton High School
Skills
- EPA requirements knowledge
- Electrical wiring
- Preventive Maintenance
- Package and split systems
- Equipment troubleshooting
- Equipment inspection
- Braising/Soldering
- HVAC systems
- Testing and evaluation
- Work documentation
- Provided on the job support to apprentices
Certification
EPA 608 Universal License
ultimate technical academy
learned basic refrigeration and electrical ,performed troubleshooting and brazing.
Timeline
Service Technician
Norman Air
08.2024 - Current
Service Technician
Hahn's Air Specialists
04.2023 - 06.2024
Commercial HVAC Serviceman
Johnson Controls, Inc.
08.2022 - 04.2023
Service Technician
Lang 72 Degrees
10.2021 - 08.2022
Service Technician
Epperson HVAC
02.2020 - 10.2021
Diploma or Equivalent -
Bluffton High School
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