Matthew Tice
State College,PA
Summary
Results-oriented professional with a proven ability to foster strong customer relationships that drive mutual success. Highly organized and self-motivated, consistently exceeding expectations, and meeting deadlines. Demonstrates quick adaptability to new skills and environments, contributing to enhanced team performance. Eager to embrace new industry challenges to further develop expertise within the healthcare industry.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Facility Coordinator
Mount Nittany Medical Center
State College, PA
03.2023 - Current
- Organize and lead meetings with vendors to negotiate and discuss service agreements for new and existing projects.
- Serve as the liaison between the organization and contracted vendors regarding medical and facility services.
- Supervise vendor performance to ensure compliance with contracts and service expectations.
- Create and implement processes to improve operational efficiency across facility departments.
- Analyze existing procedures for cost-saving opportunities within the department's budget.
- Provide executive leadership with insights on office environment trends and potential improvements.
- Reviewed work orders for accuracy, completeness, and compliance with safety regulations.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Identify and resolve facility-related customer complaints promptly and effectively.
- Collaborate with cross-functional teams to achieve project objectives and meet deadlines.
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
UPS Driver- CDL
UPS
Willow Grove, PA
06.1990 - 03.2023
- Managed the delivery of large shipments to customers in a timely and efficient manner.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Ensured compliance with DOT regulations and other applicable laws governing the transportation of cargo.
- Prepared documents such as bills, invoices, receipts, proof of delivery documents.
- Engaged customers to provide information about featured service delivery offerings, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Adhered to company policies and procedures related to safety and security standards.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Co-Chair Safety Committee
UPS
West Chester/ Willow Grove, PA
01.2003 - 02.2023
- Perform safety demonstrations for drivers
- Promote safety awareness and training
- Driver observation and competency review
Education
Associate in Electronics Engineering Technology - Electronics Technology
Lincoln Technical Institute
Allentown, PA02.1990
Skills
- Stakeholder Relations
- Operational efficiency and safety
- Conflict resolution
- Service/ Supplier contracts management
- Attention to detail
- Reliability
- Interpersonal skills
- Problem-solving
Accomplishments
- UPS Circle of Honor Recipient 2020
Affiliations
- Union Steward (2000-2003)
Certification
- Active CDL (2011)
- NFPA 99 Certified (2024)
Timeline
Facility Coordinator
Mount Nittany Medical Center
03.2023 - Current
Co-Chair Safety Committee
UPS
01.2003 - 02.2023
UPS Driver- CDL
UPS
06.1990 - 03.2023
Associate in Electronics Engineering Technology - Electronics Technology
Lincoln Technical Institute