Matthew Titone
Indianapolis,IN
Summary
I am a young professional with a genuine passion for problem solving and a desire to use my creative mind in a professional setting. I add value to any business with my ample experience in high pressure situations and strong ability to adapt.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Nameless Catering
Indianapolis, Indiana
08.2023 - Current
- Created in-depth, intuitive training guides to specific positions in the kitchen.
- Created schedules and monitored payroll to remain within budget.
- Ensured compliance with health regulations and safety standards in food handling.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and maintained relationships with vendors and suppliers for quality ingredients.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
Assistant Manager
Cholita's Mexican Restaurant
Indianapolis, IN
03.2022 - 04.2023
- Resolved escalated customer inquiries and complaints
- Supervised receiving and stockroom activities to prevent inventory shrinkage
- Directed and led employees to drive productivity and efficiency
- Enforced company policies and procedures to strengthen operational standards across departments.
Director of Operations
The Fishers Test Kitchen/Queenies LLC
Fishers/Carmel, IN
10.2021 - 03.2022
- Responsible for managing payroll for multiple restaurants simultaneously.
- Successfully opened and managed multiple restaurant concepts.
- Demonstrated effective supply chain management by ordering food through multiple distributors, resulting in a 14% reduction in food costs.
- Balanced multiple weekly schedules for the restaurants to ensure efficient and effective operations which resulted in labor dropping 50%.
- Assisted in organizing and executing large party events and catering services.
General Store Manager
The Garden Table
Indianapolis, IN
06.2020 - 10.2021
- Managed inventory through regular cycle counts, audits, and shrinkage control techniques.
- Developed strong relationships with repeat and new guests, ensuring excellent customer service experiences.
- Demonstrated a hands-on approach to managing the kitchen by frequently assisting in cooking during short-staffed periods.
General Store Manager
BurgerFuel
Indianapolis, IN
03.2017 - 03.2020
- Effectively managed daily inventory tracking and conducted physical inventory counts to minimize losses for both front and back-of-house operations.
- Mentored and trained associates on daily tasks and procedures to ensure consistent high-quality work.
- Balanced sales, reconciled cash, and completed bank deposits to facilitate opening and closing duties.
Shift Manager
Starbucks
Indianapolis, IN
03.2013 - 07.2017
- Collaborated with the store manager to develop sales and profit strategies to drive business growth.
- Upheld operational standards by enforcing company policies and procedures across departments.
- inventory audits to identify losses and forecast demand.
- Maintained a clean and organized work environment, even during high-volume situations
Skills
- Marketing & promotion
- Catering
- Sales forecasting
- High volume kitchen management
- Extensive knowledge with Toast POS including: reporting, detailed menu editing/building and third party integration
- Payroll with ADP
- Staff training
- Scheduling FOH and BOH Most familiar with 7Shifts, Sling and When I Work (most frequent)
- Daily cash handling/deposits
- Product ordering for FOH and BOH Familiar with: Sysco, Piazza, Creation Gardens, US Foods, Acorn, Delco, GFS, Monarch, RNDC, Johnson Brothers and Southers Glazers
Certification
- Servafe Certified (exp. 2025)
- Liquor and Tobacco License (exp. 2024)
Timeline
General Manager
Nameless Catering
08.2023 - Current
Assistant Manager
Cholita's Mexican Restaurant
03.2022 - 04.2023
Director of Operations
The Fishers Test Kitchen/Queenies LLC
10.2021 - 03.2022
General Store Manager
The Garden Table
06.2020 - 10.2021
General Store Manager
BurgerFuel
03.2017 - 03.2020
Shift Manager
Starbucks
03.2013 - 07.2017