Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Tobin

Buffalo,NY

Summary

Driven by a strong work ethic and exceptional customer service skills, excelled as General Manager at Bomb Burger, navigating the challenges of a startup during Covid. Experience spans high-volume dining to intimate pub settings, showcasing versatility in customer engagement and operational management, including POS system mastery and staff training.

Overview

17
17
years of professional experience

Work History

Server

Delaware North
11.2017 - Current

Served and tended bar in a fast paced, high volume restaurant where reading the wants and needs of customers, and staying organized are paramount.

Server/Bartender Supervisor

Mike and Pop's
05.2021 - 09.2022

Served and Bartended in a small, cozy Irish pub. This more intimate setting provided time to build a relationship with each patron creating repeat customers.

General Manager

Bomb Burger
10.2020 - 03.2021

Helped open a smash burger restaurant through the struggles of Covid. This provided its own unique set of challenges including learning social media management, creating a menu, setting up a Clover POS, integrating Uber Eats and maintaining the Covid mandates.

Bartender Shift Manager

Milos Restaurant
01.2017 - 11.2017

Was hired back to run the bar. This included bartending, assisting owners in ordering alcohol , modifying the drink menu and coming up with different specials every week. I was also responsible for closing the restaurant down for the night.

Manager

Rockey's Big City Games & Sports Bar
02.2016 - 01.2017

Started as a bartender but was quickly moved to bar manager then FOH manager, then into a general management roll. Scheduling staff appropriately and streamlining the guest experience were significant parts of my final position.

Server/Bartender

Milos Restaurant
01.2013 - 02.2016

Served both large banquet style parties and regular table service. Was responsible for both set up and tear down / reset of banquet room for each party, upkeep of the bar, and all sidework when on regular service.

Host

TGI Fridays
12.2012 - 09.2013

Make your guest feel at home from the moment they open the door. Greet them with a smile, make conversation with them on the way to the table and introduce the server. Keep the restaurant neat and empty tables ready for customers. Give the guest a fond farewell.

Server

Pauley's Pizza
10.2011 - 11.2012

This pizzeria had both counter service as well as sit down table service. As a server you had to be able to work both positions. Taking orders quickly and correctly was essential in this high paced environment.

Seasonal Worker

Town of Clarence Parks Department
05.2011 - 08.2012

In my first year i was assigned a park and was responsible for its general upkeep. In my second year i was placed on the rec team which is responsible for the upkeep of all the sporting fields and courts in all the parks.

Dishwasher/Cook/Busser/Catering Server

Falletta's Restaurant
06.2007 - 05.2011

Was responsible for preparing, organizing, transporting, setting up and serving catering jobs, collecting payment and insuring customer satisfaction.

Education

No Degree - Automotive Technology

Erie Community College
Buffalo, NY

No Degree - Forensic Science

Mercyhurst University
Erie, PA

Advanced Regence Diploma With Honors - General Studies

Clarence Senior High School
Clarence, NY
06.2008

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Scheduling
  • POS set up and use
  • Training

Timeline

Server/Bartender Supervisor

Mike and Pop's
05.2021 - 09.2022

General Manager

Bomb Burger
10.2020 - 03.2021

Server

Delaware North
11.2017 - Current

Bartender Shift Manager

Milos Restaurant
01.2017 - 11.2017

Manager

Rockey's Big City Games & Sports Bar
02.2016 - 01.2017

Server/Bartender

Milos Restaurant
01.2013 - 02.2016

Host

TGI Fridays
12.2012 - 09.2013

Server

Pauley's Pizza
10.2011 - 11.2012

Seasonal Worker

Town of Clarence Parks Department
05.2011 - 08.2012

Dishwasher/Cook/Busser/Catering Server

Falletta's Restaurant
06.2007 - 05.2011

No Degree - Automotive Technology

Erie Community College

No Degree - Forensic Science

Mercyhurst University

Advanced Regence Diploma With Honors - General Studies

Clarence Senior High School
Matthew Tobin