Matthew Todd-Hall
Tucson,AZ
Summary
Great at enhancing customer satisfaction and efficiency. Having done the same with all previous employers safely one can safely say having a mindset like that proves to be effective on the field greatly polishing existing skills. Great at problem solving and customer service, demonstrating reliability and adaptability. Excelled in roles requiring attention to detail and creative thinking. Reliable employee and very dedicated in completing appointed tasks. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level roofing position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Cashier
Home Depot
01.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Lifted up to 200 pounds at once and used forklift to move heavier loads.
Loader and Unloader
The Home Depot
01.2017 - 12.2020
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded up to 30 orders a day using forklift or pallet jack and inspected and maintained machines.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Demonstrated adaptability with cross-training in various roles, providing support where needed during busy periods.
Deli Clerk
Bashas'
03.2013 - 07.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Offered product samples to customers, generating additional sales through taste-testing.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Barista Clerk
Starbucks
08.2011 - 03.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated 2 espresso machines,3 blenders,2 commercial coffee brewers,2 coffee pots, as well as other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Assisted in inventory management to maintain adequate stock levels and reduce loss.
Education
No Degree -
Mountain View High School
Tucson, AZ03.2013
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Organizational abilities
- Professionalism and Courtesy
- Complex Problem-Solving
- Adaptable and Flexible
- Creative Thinking
- Attention to Detail
Timeline
Cashier
Home Depot
01.2019 - 12.2020
Loader and Unloader
The Home Depot
01.2017 - 12.2020
Deli Clerk
Bashas'
03.2013 - 07.2016
Barista Clerk
Starbucks
08.2011 - 03.2013
No Degree -
Mountain View High School