Matthew Todt
Elkhart,IN
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Lead Advocate
INOVA Federal Credit Union
Elkhart, IN
12.2022 - Current
- Provide needs-based service to current and prospective members.
- Utilize resources such as member credit reports and credit union technology, i.e., laptop/tablet, and in-office monitors to help identify member needs and illustrate credit union products to help achieve sales objectives.
- Monitor service channels such as Silvercloud, the credit union phone system, and voicemails to help ensure timely completion, resulting in overall member satisfaction.
- Assist in coaching and developing fellow team members through various forms of communication, including email, credit union messaging/group chats, in person, and phone, making myself consistently available to answer questions, and share product, procedure, and industry knowledge.
- Assist team members in judgment calls for how to handle unusual member situations, or check/monetary instrument deposit/hold determinations. Communicating both credit union policy and relationship factors used in making the determination.
- Coordinate and lead branch operations, including but not limited to IBK/ATM balancing, opening/closing checklists, branch security, and mail processing, ensuring accurate and timely completion.
- Utilizing branch schedules to coordinate who, when, and where of the daily operational duties listed above to balance timely completion, as well as staff availability for quality member service.
- Participate in and have been a resource for credit union-wide training, including shadowing new employees to assist in their development, as well as training for all staff in a formal meeting setting to communicate effective strategies for migrating members to other credit union services to deepen their relationship.
- Currently serving on a credit union focus group with the objective of overall process improvement and streamlining efficiency to better serve our members.
Associate Financial Advisor
Interra Credit Union
Goshen, IN
06.2019 - 11.2022
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
Private Client Banker
JPMorgan Chase
Elkhart, IN
09.2015 - 06.2019
- Managed a portfolio of clients with assets ranging from 250,000.00 to 5,000,000.00 ensuring that their banking and overall financial needs were being met.
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Addressed inquiries from clients and department team members.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
Personal Banker
1st Source Bank
Elkhart, IN
08.2008 - 09.2015
- Responsible for performance appraisals and training/coaching of teller staff.
- Directly oversaw execution of all branch operations ensuring regulatory compliance and bank policies were adhered to.
- Obtained credit records from various reporting agencies to open new accounts.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Followed operational standards, promoting security, risk management and compliance.
- Used product knowledge and abilities to execute consumer loans and other services.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Education
Some College (No Degree) - Business
Indiana University South Bend
South Bend, INSkills
- Relationship management and Sales
- FINRA series 65, 6 and 63 Licensed
- Indiana Life, Health and Variable contracts Licensed
- Team leadership
- Employee training
- Effective communication
- Strategic thinking
- Managing operations and efficiency
Timeline
Lead Advocate
INOVA Federal Credit Union
12.2022 - Current
Associate Financial Advisor
Interra Credit Union
06.2019 - 11.2022
Private Client Banker
JPMorgan Chase
09.2015 - 06.2019
Personal Banker
1st Source Bank
08.2008 - 09.2015
Some College (No Degree) - Business
Indiana University South Bend
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