Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Matthew Tomlin

Grand Rapids

Summary

Dynamic professional with a proven track record at Panera Bread, excelling in team leadership and strategic planning. Skilled in inventory control and employee relations, I have successfully enhanced customer satisfaction and operational efficiency. Committed to training and development, I foster high-performing teams that drive business success. I am very driven when given a goal, and have always tried to learn and grow as a human. I love building meaningful relationships with those I surround myself with, and care about the people I build those relationships with.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Panera Bread
09.2022 - Current
  • Resolved problems promptly to elevate customer approval.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Trained others to place orders, put orders away properly, and count inventory accurately.

Team Manager

Panera Bread
08.2018 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Ran shifts that led to high customer satisfactions, while also building long-term relationships with said customers.

Delivery Driver

Bamboo Express
07.2017 - 08.2018
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Cashier

Family Fare
02.2015 - 06.2018
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Allendale High School
Allendale, MI
06-2016

Skills

  • Strategic planning skill
  • Team leadership strength
  • Training and development skill
  • Team leadership expertise
  • Process improvements
  • Employee relations
  • Staff development
  • Business operations
  • Inventory control
  • Operations oversight
  • Process improvement
  • Customer retention

Accomplishments

I have accomplished a lot in the service industry over the years. Whether it's growing as a leader and managing others professionally, or getting my health and finances in order personally. I love motivating others to improve their situation in life as I have seen it to be possible.

Certification

3x ServSafe certified

Languages

English
Native or Bilingual

Timeline

Assistant General Manager

Panera Bread
09.2022 - Current

Team Manager

Panera Bread
08.2018 - Current

Delivery Driver

Bamboo Express
07.2017 - 08.2018

Cashier

Family Fare
02.2015 - 06.2018

High School Diploma -

Allendale High School

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