Matthew Toor
Rochester,NY
Summary
A skilled professional with over 20 years experience in Client Services, management, and leadership. Experience in coordinating, planning and supporting daily operational and administrative functions
Overview
21
21
years of professional experience
Work History
Pest Control Technician
JC Ehrlich Pest Control
06.2024 - Current
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Educated and advised customers on preventive measures to reduce pest infestations.
Certified Field Trainer
Exodus Exterminating
04.2015 - 06.2024
- Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
- Identified infestations and isolated sources with physical inspections of premises.
- Set mechanical traps, baits and glue boards to remove pests from interior areas.
- Inspected facilities to determine infestation source and appropriate treatment.
- Maintained knowledge and adhered to state rules and regulations.
- Determined costs involved for Bed Bug treatment services and delivered estimate
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Store Manager
Lids
10.2011 - 03.2015
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed weekly schedules according to payroll policies.
- Trained staff on delivering outstanding customer service.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Floor Manager
Under Armour
02.2010 - 10.2011
- Trained staff to deliver outstanding customer service.
- Provided customer service on sales floor.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Contributed to merchandising ideas at team sale meetings.
- Worked closely with the district manager to formulate and build the store brand.
Department Manager
Lowes
12.2008 - 02.2010
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Trained staff to deliver outstanding customer service.
- Responsible for Paint department inventory.
- Analyzed marketing information and translated it into strategic plans.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
Warehouse Manager
Circuit City
10.2003 - 11.2008
- Provided customer service for customers who purchase large items including delivery and home set-up.
- Responsible for unloading and loading all delivery trucks.
- Maintained store inventory.
- Wrote order supply requests to replenish merchandise.
- Maintained daily record of all transactions.
- Fulfilled customer shipping needs using UPS and USPS methods.
Education
Associate of Arts - Communications
Monroe Community College
Rochester, NY06-1996
High School Diploma - General Studies
Eau Gallie High School
Melbourne, FL06-1994
Skills
- Team-oriented Reliable
- Cash handling
- Licensed Applicator and Termite
- Communication skills
- Excellent customer service
- Dedicated and driven
- Inventory management
- Marketing
- Policies
- Reconciling
- Recruiting
- Retail
- Sales
- Job site preparation
- Safety Protocols
- Adaptable
- Pest control treatments
- Pest control chemicals
- Upselling and cross-selling
- Equipment cleaning and maintenance
- Dependable and reliable
- Chemicals handling
- Valid NY driver's license
- Shipping and receiving
- Warehouse Operations
- Inventory and Stocking
- Inventory Management
- Loading and unloading
- Problem-Solving
- Employee Safety
- Order picking and processing
Timeline
Pest Control Technician
JC Ehrlich Pest Control
06.2024 - Current
Certified Field Trainer
Exodus Exterminating
04.2015 - 06.2024
Store Manager
Lids
10.2011 - 03.2015
Floor Manager
Under Armour
02.2010 - 10.2011
Department Manager
Lowes
12.2008 - 02.2010
Warehouse Manager
Circuit City
10.2003 - 11.2008
Associate of Arts - Communications
Monroe Community College
High School Diploma - General Studies
Eau Gallie High School
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