Matthew Torrez
San Antonio,TX
Summary
To work within a company that allows growth both individually and collectively. I enjoy new challenges that new opportunities allow. Learning different aspects within an industry is very rewarding. I believe being able to relate to individuals allows a stronger understanding and level of respect for one another. I love being part of an organization with high energy, self-motivated individuals with the ability to work as a team or on their own in order to achieve desired goals.
Overview
21
21
years of professional experience
Work History
Batch Plant Manager/ Dispatch/ Driver
Tex-Mix Ready Mix Concrete
2019.10 - 2024.06
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Maximized plant safety through proactive strategies and well-structured training.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Identified and resolved process and equipment issues to minimize production downtime.
- Increased employee retention by fostering a positive work environment, offering ongoing training opportunities, and implementing performance incentives.
- Troubleshot issues with machinery quickly and effectively, minimizing production delays caused by malfunctions or breakdowns.
Valet Supervisor
Hospitality Parking
2017.05 - 2019.08
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Implemented safety measures to minimize accidents and incidents involving guests'' vehicles or personnel onsite.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Assisted in the recruitment process for new hires, conducting interviews alongside management as needed to build a strong team of skilled professionals.
- Developed strong relationships with local businesses, fostering partnerships that benefited both parties through referrals and networking opportunities.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Entered guest vehicle information and location in computerized valet parking system.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Logged and documented parked vehicle details for accurate records.
- Inspected vehicles to verify condition ahead of customer returns.
- Resolved customer complaints through calm, constructive communication.
- Built positive customer rapport for courteous, friendly and professional service.
- Motivated workers to exceptional performance through implementation of new strategies.
SALES/OFFICE MANAGER
EyeTx Vision Centers
2016.01 - 2017.03
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Collaborated closely with other department heads to ensure seamless integration between sales initiatives and other organizational objectives.
- Optimized internal communication channels, fostering atmosphere of collaboration among team members.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
LOAN SERVICING SPECIALIST III
Wells Fargo BBSG
2012.06 - 2016.11
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed relationships with external partners including credit bureaus, appraisers, and title companies for streamlined operations.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
- Supported management in strategic decision making by providing comprehensive reports on portfolio health and trends quarterly basis.
- Liaised with internal departments such as Underwriting and Sales to address client concerns promptly and professionally.
- Collaborated with cross-functional teams to ensure seamless loan origination and closing processes.
- Proved successful working within tight deadlines and a fast-paced environment.
INSTRUCTOR/ADMINISTRATOR OF ALCOHOL Education Program
San Antonio Council on Alcohol & Drug Abuse
2008.01 - 2013.03
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student participation via engaging lectures and assignments.
- Oversaw curriculum development and implementation in alignment with best practices.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Generated reports detailing findings and recommendations.
SALES/OFFICE MANAGER
EyeTx Vision Centers
2011.06 - 2012.03
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
HEALTH EDUCATION COORDINATOR/SUPERVISOR
University of San Antonio Student Health Services
2008.01 - 2008.06
- Evaluated success of programs by tracking participant progress, utilizing feedback from students and colleagues, making adjustments as necessary.
- Enhanced student engagement in health topics through interactive activities and discussions.
- Acted as liaison between administration officials and parents concerned about their children''s progress.
- Developed relationships with local organizations to secure resources and support for health education initiatives.
- Mentored new Health Education Coordinators in effective teaching techniques, enhancing overall program quality.
- Managed budgeting, purchasing, and inventory of educational materials while maintaining fiscal responsibility.
- Organized community events and presentations to promote awareness of various health issues.
- Improved health education program effectiveness by developing and implementing comprehensive lesson plans.
- Oversaw planning and execution of annual health fairs, featuring guest speakers from various local organizations.
- Conducted assessments of student knowledge before and after each unit taught, measuring impact on learning outcomes.
- Consulted data-driven research literature when designing curriculum content.
- Designed curriculum materials tailored to diverse learning styles, ensuring accessibility for all participants.
- Implemented evidence-based strategies to address specific health concerns within the school population.
- Trained fellow educators in best practices for health education instruction, fostering a collaborative environment among staff members.
- Maintained accurate and complete records to document program activities and outcomes.
- Participated in community outreach activities to promote health education initiatives.
- Built partnerships with community organizations to expand reach and impact.
- Developed and implemented health education strategies to reach target audiences.
- Developed and distributed health education materials to increase awareness and understanding.
- Assessed success of health education programs through surveys and data collection.
- Complied with legal and ethical standards to meet regulatory requirements.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to evaluate community health needs.
- Created and implemented budget and resource allocation plans to achieve cost-effectiveness and efficiency.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Planned, administered and controlled budgets and produced financial reports.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Prevention Specialist
San Antonio Council on Alcohol & Drug Abuse
2006.07 - 2008.01
- Enhanced community awareness of drug-related issues through engaging presentations and workshops.
- Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
- Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
- Contributed to grant writing efforts securing additional funding for essential prevention initiatives.
- Evaluated program outcomes using data-driven approaches, identifying areas for improvement and growth.
- Improved overall program effectiveness by regularly reviewing and updating prevention materials.
- Promoted positive decision-making skills among youth through interactive workshops addressing peer pressure scenarios.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Kept accurate and detailed records to track and document client progress.
OPTICIAN TECHNICIAN-SALESMAN
EyeTX Vision Centers
2003.06 - 2006.07
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
- Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
- Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Consistently met sales goals through persuasive communication skills and in-depth product knowledge demonstrations.
LEAD PEER EDUCATOR
UTSA Student Health Education (SHADES)
2005.01 - 2006.06
- Identified gaps in existing resources available to students; collaborated with relevant departments on campus to address these needs proactively.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Increased retention rates among peers through consistent follow-up and personalized support.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Improved overall campus wellbeing by coordinating events that promoted health awareness and self-care strategies.
- Assisted in the recruitment, selection, and training of new Peer Educators, ensuring they were well-equipped to fulfill their roles successfully.
- Spearheaded efforts to establish a strong online presence for the Peer Education program, utilizing social media platforms to share educational content and connect with students more effectively.
- Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
- Established a safe and inclusive environment for open dialogue on sensitive issues, fostering mutual understanding and respect among students.
- Implemented creative outreach initiatives designed to increase participation in Peer Education programs across campus communities.
- Collaborated with fellow Peer Educators to develop dynamic lesson plans tailored to specific student needs.
- Contributed to the ongoing success of the Peer Education program by regularly monitoring and reporting on key performance indicators.
- Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
- Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.
- Enhanced peer learning by developing interactive workshops and presentations.
- Empowered students through knowledge sharing on critical life skills such as stress management, time management, and conflict resolution techniques.
Education
Masters in Social Work -
The University of Texas At San Antonio Graduate School
San Antonio, TX01.2011
Bachelor of Arts in Sociology - Sociology
The University of Texas At San Antonio
San Antonio, TX01.2006
Associate of Arts -
San Antonio College
San Antonio, TX01.2004
Bachelor of Arts -
Our Lady of The Lake University
San Antonio, TX01.2000
High School Diploma -
Thomas Jefferson High School
San Antonio, TX01.1998
Skills
- MANAGEMENT: Multiple Management positions. Managed up to 12 employees. I am able to prioritize & complete multiple tasks with efficiency & accuracy. Natural leader with ability to take lead when necessary and delegate tasks appropriately.
- SALES/CUSTOMER SERVICE: Over 25 years of Sales experience & customer service. I believe in building relationships with our clients by exceeding their expectations.
- COMMUNICATION SKILLS: Exceptional Social Skills, Adapt to any environment, Ambitious/Motivated & Goal Oriented. Skilled in Strategies of teamwork & team building.
- CLERICAL/COMPUTER SKILLS: Microsoft Office, Outlook, Word, PowerPoint, Publisher, Excel, Safari, Internet Explorer, Google Chrome.
- FUNDRAISING /COMMUNITY OUTREACH/ GRANT WRITING/ GRANT EVALUATION
- Self Motivation
- Interpersonal Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Continuous Improvement
- Processes and procedures
- Customer rapport
- Relationship Building
- Accident Prevention
- Patience and understanding
- Customer Service
- Time Management
Timeline
Batch Plant Manager/ Dispatch/ Driver
Tex-Mix Ready Mix Concrete
2019.10 - 2024.06
Valet Supervisor
Hospitality Parking
2017.05 - 2019.08
SALES/OFFICE MANAGER
EyeTx Vision Centers
2016.01 - 2017.03
LOAN SERVICING SPECIALIST III
Wells Fargo BBSG
2012.06 - 2016.11
SALES/OFFICE MANAGER
EyeTx Vision Centers
2011.06 - 2012.03
INSTRUCTOR/ADMINISTRATOR OF ALCOHOL Education Program
San Antonio Council on Alcohol & Drug Abuse
2008.01 - 2013.03
HEALTH EDUCATION COORDINATOR/SUPERVISOR
University of San Antonio Student Health Services
2008.01 - 2008.06
Prevention Specialist
San Antonio Council on Alcohol & Drug Abuse
2006.07 - 2008.01
LEAD PEER EDUCATOR
UTSA Student Health Education (SHADES)
2005.01 - 2006.06
OPTICIAN TECHNICIAN-SALESMAN
EyeTX Vision Centers
2003.06 - 2006.07
Masters in Social Work -
The University of Texas At San Antonio Graduate School
Bachelor of Arts in Sociology - Sociology
The University of Texas At San Antonio
Associate of Arts -
San Antonio College
Bachelor of Arts -
Our Lady of The Lake University
High School Diploma -
Thomas Jefferson High School
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