Matthew Torsay
Miami,FL
Summary
At Publix Bakery, I excelled in customer satisfaction and food preparation, ensuring high-quality baked goods and fostering customer loyalty. My expertise in bakery equipment and commitment to cleanliness standards streamlined production processes, significantly boosting sales. Trained new staff, enhancing team performance and efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Bakery Clerk
Publix Bakery
10.2022 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Inspected goods to establish accurate pricing and labeling.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Used utensils and equipment to portion, wrap and display bakery items.
Education
High School Diploma -
FIU
Miami 08.2024 - 12.2028
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Food handling safety
- Customer Satisfaction
- Cleanliness standards
- Menu Memorization
- Stocking and Shelving
- Telephone Etiquette
- Food Safety
Languages
Spanish
Limited Working
Timeline
High School Diploma -
FIU
08.2024 - 12.2028
Bakery Clerk
Publix Bakery
10.2022 - Current
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