Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew Trannon

Maricopa,AZ

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

17
17
years of professional experience

Work History

Sales Manager

Horne Kia
Gilbert, AZ
12.2022 - Current
  • Implemented process changes designed to streamline workflow within the department.
  • Resolved customer complaints regarding sales and service.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Prospected for new business using databases and other strategies to generate sales.
  • Prepared sales production reports for senior management.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Sales Associate

Dodge Earnhardt
Gilbert, AZ
05.2018 - 12.2022
  • Resolved customer complaints regarding sales and service.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Prospected for new business using databases and other strategies to generate sales.
  • Maintained professional network of potential clients and business opportunities.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Customer Service Manager

AT&T Wireless
Chandler, AZ
02.2016 - 05.2018
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Customer Service Manager

T-Mobile
Maricopa, AZ
02.2012 - 02.2016
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated employee job performance and motivated staff to improve productivity.

Professional Basketball Player

Bendigo Braves
Melbourne, Australia
02.2010 - 06.2012
  • Attended all scheduled practices and training sessions to maintain peak athletic performance.
  • Participated in community events to bring positive attention to organization.
  • Developed basketball-related physical fitness through strength training and cardio exercises.
  • Reacted to complex game situations quickly and effectively.
  • Followed rigorous practice schedule, maintained dress requirements and always contributed to team improvements.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Accepted constructive criticism from coaches and teammates to improve skills.

Professional Football Player

NFL
Phoenix, AZ
05.2007 - 01.2010
  • Attended promotional events to boost morale and maintain positive public image.
  • Watched videos post-competition to assess performance and identify weaknesses.
  • Memorized playbook and formations for offensive and defensive plays while remaining adaptable to evolving game dynamics.
  • Attending meetings with coaches and other staff members to discuss strategy and tactics for upcoming games.
  • Monitored body and diet through various methods during competition and rest period.
  • Studied and learned formations and terminology for plays and offensive, defensive and specialized schemes.
  • Maintained optimal physical fitness levels through active training, nutritional optimization and positive lifestyle choices.
  • Organizing and participating in team practices and drills to improve individual performance.
  • Analyzing plays from previous games to identify areas of improvement.

Education

Bachelor of Science - Social Sciences

Michigan State University
East Lansing, MI
05-2006

High School Diploma -

Flint Northern High School
Flint, MI
06-2002

Skills

  • Competitor Analysis
  • Territory Management
  • Sales Training
  • Contract Negotiations
  • CRM Software
  • Coaching
  • Performance Management
  • Sales Presentations
  • Account Acquisition
  • Digital Sales
  • Relationship Building
  • Team Management
  • Direct Sales
  • Digital Marketing
  • Excellent communication skills

Accomplishments

  • Dual Scholarship; Football & Basketball
  • Drafted into NFL
  • Overseas Basketball player
  • Top Salesman T-Mobile 2013
  • Top Salesman Earnhardt 2018-2019
  • Top 10 sales Nationally Horne Kia 2023

Timeline

Sales Manager

Horne Kia
12.2022 - Current

Sales Associate

Dodge Earnhardt
05.2018 - 12.2022

Customer Service Manager

AT&T Wireless
02.2016 - 05.2018

Customer Service Manager

T-Mobile
02.2012 - 02.2016

Professional Basketball Player

Bendigo Braves
02.2010 - 06.2012

Professional Football Player

NFL
05.2007 - 01.2010

Bachelor of Science - Social Sciences

Michigan State University

High School Diploma -

Flint Northern High School

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Matthew Trannon