Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Trevino

Corpus Christi,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Delivery Driver

Favor Delivery
08.2017 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Shift Leader

Walgreens
02.2021 - 02.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed over 16 employees under me.

Shift Leader

Lowe's Home Improvement
07.2019 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Chauffeur/Caregiver, Private Duty

Home Care
06.2015 - 04.2019
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Driver/ Warehouse

Carr's
11.2017 - 03.2019
  • Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
  • Pulled and organized customer orders by part number and quantity for delivery from warehouse.
  • Stocked and examined inventory items and reported wear or defects to supervisor.
  • Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.

Night Auditor/Front Desk Clerk

Motel 6
02.2016 - 02.2017
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.

Terminal Manager

Pyote Water System
06.2015 - 02.2016
  • Changes filters and all valve alignments (manifolds and tanks) inside the terminal property to assure the proper handling, storage and integrity of products
  • Tank Integrated System and Oil Movement
  • Management software to prepare daily inventory reports, terminal balance report and rack activity report
  • Samples and analyzes product as instructed by the Terminal Manager
  • Keeps terminal equipment (mechanical and electrical) clean and in good working order at all times.

Truck Driver

CRST International
01.2015 - 06.2015
  • Deliver freight from warehouse to customers throughout the southeastern U.S
  • In accordance with company procedures, safety protocols, DOT regulations, and traffic laws
  • Track deliveries and maintain log of vehicle issues, cargo records, delivery issues, and billing statements
  • Communicate schedules and logistics with communications and the head office
  • Navigate routes using GPS to find the most efficient route
  • Use equipment to lift heavy cargo for transport and delivery.

Service Technician

Wal - Mart
08.2013 - 03.2014
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Office Assistant/Receptionist

Oil Patch
09.2010 - 07.2013
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Certificate - Medical Billing

University of Phoenix
Tempe, AZ
02.2024

High School Diploma -

Mathis High School ISD
Mathis, TX
05.2009

Skills

  • Product Knowledge
  • Lead Qualification
  • Lead Prospecting
  • Reducing Customer Acquisition Cost (CAC)
  • CRM Software (Salesforce, Hubspot, Zoho, Freshsales)
  • POS Skills
  • Good Communication Skills
  • Data Entry
  • Scheduling
  • Microsoft Office Skills

Timeline

Shift Leader

Walgreens
02.2021 - 02.2023

Shift Leader

Lowe's Home Improvement
07.2019 - 12.2020

Driver/ Warehouse

Carr's
11.2017 - 03.2019

Delivery Driver

Favor Delivery
08.2017 - Current

Night Auditor/Front Desk Clerk

Motel 6
02.2016 - 02.2017

Chauffeur/Caregiver, Private Duty

Home Care
06.2015 - 04.2019

Terminal Manager

Pyote Water System
06.2015 - 02.2016

Truck Driver

CRST International
01.2015 - 06.2015

Service Technician

Wal - Mart
08.2013 - 03.2014

Office Assistant/Receptionist

Oil Patch
09.2010 - 07.2013

Certificate - Medical Billing

University of Phoenix

High School Diploma -

Mathis High School ISD

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Matthew Trevino