Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Trevino

San Antonio

Summary

Dynamic Fiber Technician with a strong customer service focus at Roadlink, adept at maintaining fiber optic systems and enhancing team productivity. Proven leadership as a Supervisor at Lowes, resolving conflicts and improving workflows. Skilled in mechanics and forklift operation, committed to exceeding client expectations and ensuring optimal equipment performance.

Overview

8
8
years of professional experience

Work History

Fiber Technician

Roadlink
01.2023 - 06.2025
  • Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
  • Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance
  • Performed regular preventive maintenance on equipment used in fieldwork ensuring their optimum functioning at all times.

Supervisor

Lowes Home Improvment
01.2019 - 12.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Pipe Layer

Dam.co
06.2018 - 12.2018
  • Assembled and installed underground pipe, fittings, and valves of various sizes.
  • Used hand signals to direct equipment operators and alert to hazards.
  • Enhanced workplace safety by consistently following standard operating procedures and wearing appropriate personal protective equipment.
  • Handled all repairs for sanitary and storm water sewer structures and pipe systems.
  • Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.

Parts Specialist

Oreilly Auto Pats
01.2017 - 06.2018
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.

Education

High School Diploma -

Legacy of Excellence And Education
San Antonio, TX
06.2018

Skills

    Forklift operator

    Mechanic knowledge

    Customer Service management experience

    Fiber knowledge

Timeline

Fiber Technician

Roadlink
01.2023 - 06.2025

Supervisor

Lowes Home Improvment
01.2019 - 12.2023

Pipe Layer

Dam.co
06.2018 - 12.2018

Parts Specialist

Oreilly Auto Pats
01.2017 - 06.2018

High School Diploma -

Legacy of Excellence And Education

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