Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Tripp

Manager
Norcross,GA

Summary

Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Overview

22
22
years of professional experience

Work History

Retail Manager

FEG Holdings
Atlanta, GA
04.2015 - 11.2024
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategic plans to achieve company objectives.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented quality control measures to uphold company standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Retail Shift Manager

FEG Holdings
Atlanta, GA
01.2004 - 03.2015
  • Coached employees on interactions with customers to drive exceptional service.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Upheld company standards and compliance requirements for operations.
  • Identified needs of customers promptly and efficiently.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Resolved conflicts between staff members in a professional manner.
  • Resolved conflicts between employees or customers in a professional manner.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Reinforced rules to promote superior employee performance.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Maintained cleanliness and organization of work area.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Taught staff upselling techniques to meet revenue targets.
  • Helped employees accomplish tasks during peak periods.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Retail Sales Associate

FEG Holdings
Atlanta, GA
03.2003 - 01.2004
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted product demonstrations to highlight features and benefits.
  • Collected payments and provided accurate change.
  • Answered store and merchandise questions and led customers to wanted items.
  • Upsold additional items based on customer interests and needs.
  • Assessed customer needs to provide assistance and information on product features.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Processed transactions using a point-of-sale system.
  • Prepared merchandise for purchase or rental.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Processed credit card transactions quickly and securely.
  • Worked with fellow sales team members to achieve group targets.
  • Bagged or packaged purchases and wrapped gifts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Placed special orders or called other stores to find desired items.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled returns and exchanges according to company policies.
  • Identified needs of customers promptly and efficiently.
  • Greeted customers to determine wants or needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Elbert County High
Elberton, GA
06-1998

Skills

  • Strategic selling
  • Staff recruitment
  • Merchandise pricing
  • Business reporting
  • Quality assurance
  • Operations management
  • Inventory control
  • Customer service
  • Visual merchandising
  • Cash management
  • Merchandise planning
  • Complaint resolution
  • Loss prevention
  • Employee scheduling
  • Deposit preparation
  • Store operations
  • Leadership development
  • Team training and development
  • Staff management

Timeline

Retail Manager

FEG Holdings
04.2015 - 11.2024

Retail Shift Manager

FEG Holdings
01.2004 - 03.2015

Retail Sales Associate

FEG Holdings
03.2003 - 01.2004

High School Diploma -

Elbert County High

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