Matthew Truax
Summary
Seasoned plumbing professional with a robust background in managing operations at Truax Plumbing and Septic Services and leading teams at 3C Mechanical Technologies. Demonstrates expertise in gas line installation and excels in building client relationships. Achieved significant customer satisfaction through strategic planning and exceptional service, showcasing strong problem-solving and team collaboration skills in high-pressure environments. Skilled in diagnosing and repairing complex plumbing systems and ensuring compliance with regulatory standards. Looking to transition into new field leveraging these transferrable skills to drive success and innovation.
Overview
9
9
years of professional experience
Work History
Journeyman Plumber
By The Bay Plumbing
05.2024 - 02.2025
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Selected type and size of piping required for each project.
- Filled pipe systems with water and air to determine location of leaks.
- Solved complex plumbing problems by leveraging extensive knowledge of tools, equipment, materials, and techniques used in the trade.
- Delivered outstanding customer service by explaining complex technical terms in layman''s language while addressing client concerns and queries.
- Preserved client property integrity while performing invasive procedures such as pipe replacement or re-routing through careful planning and execution.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
New Construction Plumbing Supervisor
3C Mechanical Technologies
03.2023 - 12.2023
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Oversaw successful completion of large-scale commercial plumbing projects, ensuring timely delivery and client satisfaction.
- Coordinated scheduling of plumbing projects to ensure optimal resource allocation and timely completion of tasks.
- Mentored apprentice plumbers on best practices in the industry, contributing to their professional growth and development within the company.
Owner
Truax Plumbing and Septic Services
11.2015 - 03.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Education
No Degree - Journeyman Plumbing
Local 529 Plumbers And Pipefitters
Waco, TX05-2015
Skills
- Gas line installation
- Estimating costs
- Small business operations
- Relationship building
- Mechanical aptitude
- Blueprint reading
- Verbal and written communication
- Plumbing repairs
- System design
- Client service
- Operations management
- Business management
- Willingness to learn
- Strategic planning
- Plumbing safety
- Dependable and hardworking
- Commercial construction experience
- Team oversight
- Problem-solving
- Time management
- Customer relations
- Plumbing tools usage
- Remodels and new construction
- Teamwork and collaboration
Timeline
Journeyman Plumber
By The Bay Plumbing
05.2024 - 02.2025
New Construction Plumbing Supervisor
3C Mechanical Technologies
03.2023 - 12.2023
Owner
Truax Plumbing and Septic Services
11.2015 - 03.2023
No Degree - Journeyman Plumbing
Local 529 Plumbers And Pipefitters
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