Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Truong

Forest Park,GA

Summary

Dynamic Delivery Driver with extensive experience at DoorDash, known for exceptional time management and problem-solving skills. Proven ability to enhance customer satisfaction through effective communication and a friendly demeanor. Successfully managed multiple deliveries, ensuring timely service and positive interactions, contributing to a seamless customer experience.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Delivery Driver

DoorDash
03.2023 - 10.2024
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct package delivery.
  • Managed multiple tasks simultaneously while delivering goods within specified time frames.

Server

Umi Japanese Steakhouse
05.2021 - 07.2021
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Used good communication skills to reduce guest dissatisfaction.

Education

B.B.A - Hospitality Administration

Georgia State University
05.2028

High School Diploma -

Forest Park High School
Forest Park, GA
05-2022

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Multitasking
  • Problem-solving
  • Time management
  • Excellent communication
  • Critical thinking
  • Active listening
  • Decision-making
  • Customer service
  • Positive attitude

Timeline

Delivery Driver

DoorDash
03.2023 - 10.2024

Server

Umi Japanese Steakhouse
05.2021 - 07.2021

B.B.A - Hospitality Administration

Georgia State University

High School Diploma -

Forest Park High School