Matthew Tucker
Expirenced Manager Housekeeping Health Care
Easton,PA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead General Service
Lehigh Valley hospital Oaks
Easton, PA
07.2020 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Removed trash from all guest rooms on a daily basis.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Followed specific cleaning instructions provided by supervisors.
- Assisted guests with any special requests related to housekeeping services.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Complied with safety rules set forth by management during daily operations.
- Monitored common areas for cleanliness and safety.
- Used cleaning chemicals following proper guidelines.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Enviormental Services Manager
Abington Manor Memory Care Village
Easton, PA
2014 - 2020
- Ensured compliance with applicable laws, regulations, policies and procedures related to the services department operations.
- Assisted in recruiting new staff members for the services department.
- Maintained an up-to-date knowledge of industry trends related to customer service delivery.
- Developed innovative solutions for streamlining processes within the services department.
- Identified opportunities for process automation and cost reduction initiatives related to the services department operations.
- Managed vendor relationships related to the services department operations.
- Created employee work schedules to keep shifts properly staffed.
- Motivated and supported employees to maintain low turnover.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Guided department employees on changes from management.
- Hired and trained service department staff to drive performance.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Bangor
Bangor Pa06-1981
Skills
- Decision-making capabilities
- Team motivation
- Employee Training
- Regulatory Compliance
- Workplace Safety
- Scheduling expertise
- Conflict Resolution
- Customer service focus
- Rules Enforcement
- Work Delegation
- Performance Improvement
- Team Leadership
- Positive Attitude
- Inventory Counts
- Employee Attendance Monitoring
- Professional Appearance
- Safety processes and procedures
- Policy and Procedure Enforcement
Certification
- OSHA Training
- Saftey Committie
Accomplishments
- Employee of the year
References
References available upon request.
Timeline
Shift Lead General Service
Lehigh Valley hospital Oaks
07.2020 - Current
Enviormental Services Manager
Abington Manor Memory Care Village
2014 - 2020
High School Diploma -
Bangor
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