Matthew Tuesburg
Springfield,MO
Summary
Hardworking employee with Project Management, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience along side assuring company quality and industry standards are met or exceeded.
Overview
9
9
years of professional experience
Work History
Project Ma
OHM Restoration
Springfield , MO
03.2022 - 06.2024
- Work directly with customers. suppliers and management to insure timeliness and quality is met
- Create contracts to meet or exceed company profit percentages
- Using social media, personal relationships, referrals and door to door sales strategies to generate leads and new clients.
- Being on site during construction projects to insure quality is upheld, document progress and update management of timelines
- Troubleshoot problems and implement problem solving from prior knowledge and understanding of construction to create a seamless construction process start to finish
- Constant line of communication with clients, insurance companies, management, and suppliers.
- Create project plans for large scale government and private owned companies, as well as individual owned properties
- Supplementing with Insurance companies to follow federal, state, and city/township building code and bring to light certain work that must be preformed to follow industry standards which occurs before, during and after construction completion
Customer Relations Manager
OHM Restoration
Springfield , MO
03.2022 - 03.2024
- Developed and implemented customer relations policies and procedures.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Resolved escalated customer service issues in a timely manner.
- Maintained comprehensive records of customer interactions and transactions.
- Assisted customers with inquiries via telephone, email, or online chat.
- Provided guidance on how to handle difficult customers or situations.
- Developed strategies for improving the overall quality of the customer experience.
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
Welding Fabricator
Central States Industrial
Springfield , MO
01.2018 - 03.2021
- Using welding process (mostly TIG) to adhere to blueprint specifications and company standards
- Welding Stainless Steel, Carbon and aluminum. Also including high purity metals such as but not limited to 316, AL6XN, and C22.
- Provided training and mentoring support to junior level personnel when needed.
- Read and followed blueprints and weld diagrams.
- Inspected welds for quality assurance purposes to ensure adherence to standards.
- Assembled parts into larger structures following blueprints and engineering specifications.
- Operated forklifts, cranes, hoists and other material handling equipment to move materials around shop floor.
- Cut materials with plasma cutters, oxy-acetylene torches or mechanical shears according to specifications.
- Built jigs and fixtures used in the production of various products.
- Maintained accurate records of all work performed in a timely manner.
- Ensured compliance with safety regulations at all times while working on the shop floor.
- Interpreted technical drawings accurately in order to fabricate complex components.
Assembler
Nothum Manufacturing
Lockwood, MO
11.2017 - 12.2024
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Test assembled products for accuracy and functionality prior to final packaging.
- Provide feedback on design changes that could improve efficiency of the production line.
Customer Service Representative
Stockon Lake Bait and tackle
Stockton, MO
09.2015 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Fair Play R-II
Fair Play, MO06-2017
ASE Certification - Automotive Technology
Dallas County Technical Center
Louisburg, MO06-2017
Skills
- Project Management
- Sales Experience
- Customer relations expertise
- Team and Company management
- Construction Knowledge and Insurance restoration
- Fabrication
- Welding
- Automotive troubleshooting and expertise
Timeline
Project Ma
OHM Restoration
03.2022 - 06.2024
Customer Relations Manager
OHM Restoration
03.2022 - 03.2024
Welding Fabricator
Central States Industrial
01.2018 - 03.2021
Assembler
Nothum Manufacturing
11.2017 - 12.2024
Customer Service Representative
Stockon Lake Bait and tackle
09.2015 - 10.2017
High School Diploma -
Fair Play R-II
ASE Certification - Automotive Technology
Dallas County Technical Center