Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Tureaud

Pittsburg,KS

Summary

Dynamic and results-driven professional with extensive experience in security management at Kansas Crossing Casino, as well as security officer experience at both ACTS Aviation Security of of LAX and Disneyland Resort. Proven expertise in team leadership and conflict resolution, enhancing safety protocols and training staff. Recognized for improving incident response efficiency and maintaining a secure environment, ensuring compliance with safety regulations while fostering a culture of trust and professionalism.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Mercy Hospital
01.2025 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Built and maintained positive working relationships with patients and staff.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.

Durable Medical Equipment Technician

Mercy Hospital
01.2022 - 01.2025
  • Ensured the safety and reliability of medical equipment through regular inspections and preventive maintenance.
  • Played an integral role in the successful completion of departmental audits by providing accurate records, documentation, and evidence of adherence to standard operating procedures involving durable medical equipment maintenance.
  • Increased customer satisfaction by troubleshooting and repairing equipment issues promptly.
  • Collaborated with healthcare providers to ensure optimal functionality of durable medical equipment for patients'' needs.
  • Participated in continuous learning opportunities to stay current on industry trends, emerging technologies, and best practices related to durable medical equipment servicing.
  • Optimized resource utilization by effectively coordinating with team members for workload distribution during peak periods or high-demand situations.
  • Assisted in meeting regulatory compliance standards by adhering to established guidelines for documentation, testing, and reporting procedures related to durable medical equipment servicing.
  • Performed complex installations, calibrations, and adjustments on various types of medical equipment to guarantee accuracy and dependability.
  • Demonstrated proficiency in using various tools, diagnostic software programs, schematics diagrams, technical manuals, multimeters, oscilloscopes to perform routine services on different types of durable medical devices.
  • Contributed to cost savings initiatives by identifying opportunities for repair rather than replacement of damaged or malfunctioning equipment.
  • Conducted comprehensive training sessions for staff members on the proper use and handling of durable medical devices, reducing the risk of injuries or accidents.
  • Leveraged expertise in various types of durable medical equipment – including wheelchairs, hospital beds, oxygen concentrators, respiratory therapy devices – to provide comprehensive service and support across multiple product lines.
  • Streamlined processes within the department by implementing a more efficient system for tracking repairs and maintenance tasks.
  • Supported the introduction of new technologies into the facility''s operations by assisting in research, evaluation, and procurement activities as required.
  • Maintained a clean and safe work environment in accordance with OSHA regulations to minimize hazards associated with repair activities involving electrical components or potentially harmful substances.
  • Developed strong professional relationships with vendors and suppliers for expedited delivery of replacement parts or accessories needed during repair activities, minimizing downtime for patients relying on essential medical devices.
  • Improved patient care by providing timely and accurate maintenance of durable medical equipment.
  • Provided exceptional customer service by responding promptly to inquiries from patients, families, and healthcare professionals regarding the use or maintenance of durable medical devices.
  • Enhanced efficiency in inventory management by organizing and maintaining an up-to-date record of all medical equipment.
  • Proactively identified potential problems with medical devices and addressed them before they escalate into more significant issues that could impact patient care or safety.
  • Diagnosed cause of problems and completed repairs.
  • Maintained safe work environment and adhered to privacy regulations.
  • Inspected, tested and calibrated medical equipment before installing.
  • Documented information regarding installations, repairs and inventory checks.
  • Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
  • Demonstrated correct operation, care and calibration to on-site medical personnel.
  • Researched catalogs and parts lists to locate components for repairs.

Security Supervisor

Kansas Crossing Casino
01.2021 - 01.2022
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Collaborated with management to develop security policies and procedures.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Delivery Driver

MedRX Infusion Clinic
08.2020 - 12.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Security Agent

Disneyland Resort
11.2018 - 01.2019
  • Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
  • Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
  • Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
  • Maintained confidentiality while handling sensitive information related to client assets or personnel information.
  • Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
  • Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
  • Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
  • Participated in regular emergency drills to maintain preparedness for potential crisis situations.
  • Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
  • Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
  • Reduced theft incidents by implementing strict access control measures for employees and visitors.
  • Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Agent

ACTS Aviation Security
05.2017 - 05.2018
  • Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
  • Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
  • Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Maintained a safe environment for staff and customers through proactive surveillance of potential threats.

Appliance Sales Specialist

Home Depot
07.2016 - 03.2017
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
  • Utilized Home Depot's appliance ordering system to check item availability in store inventory.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Operated store equipment to promote safety and reduce injury.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
  • Maintained product knowledge to assist and educate customers on options available.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Drove team revenue totals by bringing in top sales numbers.
  • Boosted sales by effectively showcasing appliance features and benefits to customers.
  • Enhanced customer satisfaction with personalized product recommendations based on their specific needs.
  • Proactively sought opportunities for continuous learning and skill enhancement attending relevant training workshops and seminars.
  • Partnered with marketing department in identifying promotional opportunities leading to increased foot traffic in the store resulting higher revenue.
  • Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.

F-16 Aircraft Maintenance Technician

US AIR Force
12.2013 - 10.2015
  • Maintained a high level of safety awareness, resulting in zero accidents or incidents during my tenure as an Aircraft Maintenance Technician.
  • Achieved superior performance ratings on annual evaluations, reflecting dedication to quality workmanship and adherence to established guidelines.
  • Mentored junior technicians, sharing expertise and fostering professional growth within the team.
  • Assisted in the development of maintenance schedules based on historical data analysis, resulting in more effective resource allocation and improved aircraft availability.
  • Supported aircrew during training exercises, coordinating with pilots to ensure optimal aircraft performance and safety.
  • Completed required training courses, staying up-to-date on the latest advancements in F-16 maintenance procedures and best practices.
  • Participated in cross-functional teams for special projects, contributing valuable insight from a maintenance perspective.
  • Ensured mission readiness through diligent inspection and servicing of critical components.
  • Enhanced aircraft reliability by performing thorough maintenance checks and repairs on F-16 systems.
  • Demonstrated proficiency in using specialized tools, equipment, and software necessary for efficient F-16 aircraft maintenance.

Education

Nathaniel Narbonne Senior High School
Harbor City, CA

Skills

  • Team leadership
  • Staff management
  • Security personnel training
  • Safety and security procedures
  • Security management
  • Patrol operations
  • Security team management
  • Daily incident reporting
  • Staffing and scheduling
  • Emergency response
  • Safety and security regulations
  • Skilled in conflict resolution

Timeline

Patient Service Representative

Mercy Hospital
01.2025 - Current

Durable Medical Equipment Technician

Mercy Hospital
01.2022 - 01.2025

Security Supervisor

Kansas Crossing Casino
01.2021 - 01.2022

Delivery Driver

MedRX Infusion Clinic
08.2020 - 12.2020

Security Agent

Disneyland Resort
11.2018 - 01.2019

Security Agent

ACTS Aviation Security
05.2017 - 05.2018

Appliance Sales Specialist

Home Depot
07.2016 - 03.2017

F-16 Aircraft Maintenance Technician

US AIR Force
12.2013 - 10.2015

Nathaniel Narbonne Senior High School

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