Matthew Tuttle
Carrollton
Summary
Dedicated professional seeking to leverage customer service expertise and employee satisfaction skills in a dynamic organization. Committed to contributing to team success while pursuing opportunities for personal and professional growth. Proven ability to enhance customer experiences and foster positive workplace environments.
Overview
15
15
years of professional experience
Work History
Account Manager
Deluxe
Plano
07.2025 - Current
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables with internal teams.
- Developed tailored solutions to meet client needs and objectives.
- Facilitated regular communication between clients and service teams.
- Analyzed client feedback to identify areas for improvement.
Customer Service Representative
Solatube
Dallas
07.2024 - 06.2025
- Made outgoing calls and took incoming calls scheduling appointments for consultations and installation for products.
Customer Service Representative
Closets By Design
Dallas
05.2022 - 06.2024
- In charge of all incoming calls, making appointments for clients to receive consultations for custom closets, pantries, laundry rooms, offices, garages, etc.
- I was in accounts receivables while making calls to all clientele.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained up-to-date knowledge of products and services offered.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Documented customer interactions accurately for future reference.
- Provided feedback to management on service improvements and trends.
- Handled escalated cases to ensure timely resolution of complex issues.
Customer Service Representative
Spectrum Communications
Irving
06.2021 - 01.2022
- In charge of all incoming customer calls, receiving bill payments for customers, upgrading the present services for all customers and assisting in customer relations.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained up-to-date knowledge of products and services offered.
Customer Service Representative
Club Corp
Dallas
04.2016 - 01.2022
- Answers all incoming telephone calls, makes dinner reservations for each member, booking tee times and helping members with other reservation needs.
- Had to leave because of COVID
Dot Com Specialist
Wal-Mart
Dallas
01.2011 - 12.2016
- Filling orders as they come in through the internet, responsible for customer service in every area of location, in charge of cash handling and all data entry.
Education
High School Diploma -
Renaissance Charter School
Irving, TX05-1999
References
- Eddie Jaynes, 214-364-1802
- Lee Dunlap, 817-313-8446
- Debi Meek, 817-800-0804
Timeline
Account Manager
Deluxe
07.2025 - Current
Customer Service Representative
Solatube
07.2024 - 06.2025
Customer Service Representative
Closets By Design
05.2022 - 06.2024
Customer Service Representative
Spectrum Communications
06.2021 - 01.2022
Customer Service Representative
Club Corp
04.2016 - 01.2022
Dot Com Specialist
Wal-Mart
01.2011 - 12.2016
High School Diploma -
Renaissance Charter School