Matthew Underwood
Fort Defiance
Summary
Hardworking and reliable employee with a strong ability in customer service and building positive business relationships. Offering excellent time management skills, dependability, and experience in IT and media design. Highly organized, proactive, and punctual, with a team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Laser Printer tier one Tech Support(remote)
Canon Inc.
Chesapeake
06.2022 - 09.2024
- Troubleshoot various consumer/business printer and multi-function center related issues, while having to meet a timed quota.
- Assisted in troubleshooting various problematic areas including: installing and uninstalling printers, configuring network issues and installing static IP addresses, installing/uninstalling and updating drivers and programs.
- All while taking customer log notes, as well as speaking with customers and explaining what we were trying to accomplish with each step.
- Windows and Mac proficient
Courier and Weekend Supervisor
FedEx Express
Harrisonburg
07.2015 - 05.2022
- Quality controls to meet service deadlines in a safe yet timely manner.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Representing the company and forming positive business relationships with customers.
- Responsible for printing reports and serving as a co-supervisor for the Saturday shift.
- As well as, required to learn various areas without the assistance of a GPS, deliver to both residential and businesses, and meet deadlines for customer pickups by a set time each day.
- Developed delivery routes to avoid high traffic and construction areas.
- Documented pickups and deliveries and submitted reports after shift.
- Checked and secured package loads before deliveries.
- Communicated effectively with dispatch regarding delivery progress and route detours.
Education
Associates of Arts & Sciences Degree -
Blue Ridge Community College
Weyers Cave, VA01.2020
Associates - Information Technology/ Web Design
Blue Ridge Community College
Weyers Cave, VA01.2012
High School Diploma -
Fort Defiance High School
Fort Defiance, VA06.2006
Skills
- Inventory oversight
- Goal-oriented
- Customer outreach
- Data Management
- Computer Skills
- Time management
- Work ethic
- Organization
- Route management
- Proficient in Windows and Mac
- Project management
- Quality controls
- Technical documentation
- Customer service
- Effective communication
- Customer relationship management
- Continuous improvement mindset
References
Available upon request
References
References available upon request.
Timeline
Laser Printer tier one Tech Support(remote)
Canon Inc.
06.2022 - 09.2024
Courier and Weekend Supervisor
FedEx Express
07.2015 - 05.2022
Associates of Arts & Sciences Degree -
Blue Ridge Community College
Associates - Information Technology/ Web Design
Blue Ridge Community College
High School Diploma -
Fort Defiance High School
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