Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Matthew VanLoo

Durango,CO

Summary

Quality-driven Senior Case Manager & social worker focused on facilitating communication between providers and improving overall service to clients. Detail-oriented and systematic professional with a proactive approach. Experienced in leadership roles within high paced environments.

Overview

8
8
years of professional experience

Work History

Senior Case Manager

Hilltop House SWCCCC
01.2023 - 06.2024
  • Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Provided safety planning, crisis intervention and case management to clients.
  • Assisted with hiring and training of new advocates, interns, and volunteers, providing feedback on applicant work aptitude and team compatibility.
  • Evaluated program effectiveness regularly, identifying areas for improvement and implementing necessary changes promptly.
  • Developed strong relationships with community partners, expanding the network of available resources for clients.
  • Mentored junior case managers to enhance their skill sets and promote professional growth.
  • Presented case findings and recommendations to senior management, influencing decisions regarding client services and department operations.
  • Implemented data-driven decision-making processes to optimize services provided to clients.
  • Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.

11B Infantryman - Head Quarters HR Rep

US Army
06.2018 - 07.2020
  • Managed personnel records for over 25 soldiers, ensuring accuracy and compliance with military regulations.
  • Facilitated the administration of benefits programs, including healthcare, retirement plans, and leave management, ensuring timely and accurate processing of all claims and requests.
  • Conducted regular performance evaluations, providing constructive feedback and development plans to enhance soldier performance and career progression.
  • Played a key role in developing and executing retention strategies, resulting in a 15% improvement in soldier retention rates over three years.
  • Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
  • Achieved mission success through effective communication with team members and leadership during high-stress situations.

General Manager

Wyndham Hotels
02.2016 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.

Education

Master of Social Work -

New Mexico Highlands University
Farmington, NM
05.2026

Bachelor of Arts - Criminology & Sociology

Fort Lewis College
Durango, CO
05.2024

Skills

  • Motivational Interviewing
  • SOARs
  • Client Advocacy
  • Resource Management
  • Stakeholder Collaboration
  • Case Planning
  • Cross-cultural sensitivity
  • Resource Coordination
  • Needs Assessment
  • Organization and Multitasking
  • Case Documentation
  • Relationship Building
  • Case Management Tracking
  • Data Entry and Analysis
  • Records Management

Accomplishments

  • Community out reach project: Coordinated with FOODLINK (California) to deliver locally harvested food to families living below the poverty line, enhancing food security and promoting community health through sustainable practices.
  • Community out reach project: Led a group of climate activists in a successful fundraising and awareness campaign, resulting in significant contributions to Protect Our Winters (POW).

Timeline

Senior Case Manager

Hilltop House SWCCCC
01.2023 - 06.2024

11B Infantryman - Head Quarters HR Rep

US Army
06.2018 - 07.2020

General Manager

Wyndham Hotels
02.2016 - 06.2018

Master of Social Work -

New Mexico Highlands University

Bachelor of Arts - Criminology & Sociology

Fort Lewis College

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Matthew VanLoo