Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Vaughan

Palm Coast,FL

Summary

I am a driven and motivated individual who is eager to learn. With my experience in sales and customer service I have become very adaptable, quick learning and gained excellent communication skills. Honest, reliable and self motivated willing to intern to become successful in the field. Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Manheim Auto Auction
09.2021 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

Tow Truck Driver/ Auto Sales

John’s Towing
02.2021 - 10.2021
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

Task Force Program

Columbia Sussex Hotel Corporation
10.2017 - 03.2020
  • Traveled within the Food and Beverage Dept at multiple locations in customer service as a server in all aspects of each hotel. I would transfer to different hotel locations throughout the county where the company needed assistance. Eager to take on new roles and assist any way possible.
  • Renaissance Hotel, Addison Texas OCTOBER 2019 - MARCH 2020
  • JW Marriott Hotel, Santa Monica California OCTOBER 2018 - OCTOBER 2019
  • Hyatt Regency Hotel, Denver Colorado APRIL 2018 - OCTOBER 2018
  • Hilton Hotel, Clearwater Beach Florida OCTOBER 2017 - APRIL 2018

Car Salesman, Inventory Manager

Certified Headquarters
05.2015 - 10.2017
  • Responsible for all aspects of the sale process for used automobiles including excellent customer service. Maintain lot of vehicles, ensuring mechanics of each automobile are in working order, and display of each vehicle.

Server

Applebee's Grill + Bar
02.2012 - 11.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Route Technician, Photographer of Vehicles

Nexteppe Business Solutions
05.2014 - 05.2015
  • Manage inventory of new and used vehicles on a route of at least 7 different dealerships. Record specs of vehicles and take detailed photographs for advertising.

Cashier Team Lead

Burger King
05.2009 - 05.2012
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Education

A.A.S - Business Administration

Suffolk Community College
New York
05.2025

Property Claims Adjusting, Scoping and Estimating, Xactimate

Vale Training Solutions
Texas
12.2020

Skills

  • Scheduling and planning
  • Customer relations
  • Client relationship building
  • Time management expertise
  • Exceptional communication
  • Account management
  • Training and mentoring
  • Professionalism and etiquette
  • Customer service
  • Problem resolution
  • Professional and courteous
  • Negotiation

Certification

  • Resident Insurance Licence 0620
  • Adjuster All Lines Certified through the Florida Department of Financial Services Licence #W665846
  • August 2020
  • Fema and Flood Insurance Wading through Flood Claim
  • Certificate of Completion in Auto Body Repair and Refinishing Eastern Suffolk Boces 2 year Program
  • Tips Certified
  • Food and Beverage Certificate Spirit to Serve Award JW Marriott Santa Monica
  • Brand Standards Audit High Rankings Renaissance Addison

Timeline

Client Service Coordinator

Manheim Auto Auction
09.2021 - Current

Tow Truck Driver/ Auto Sales

John’s Towing
02.2021 - 10.2021

Task Force Program

Columbia Sussex Hotel Corporation
10.2017 - 03.2020

Car Salesman, Inventory Manager

Certified Headquarters
05.2015 - 10.2017

Route Technician, Photographer of Vehicles

Nexteppe Business Solutions
05.2014 - 05.2015

Server

Applebee's Grill + Bar
02.2012 - 11.2015

Cashier Team Lead

Burger King
05.2009 - 05.2012

A.A.S - Business Administration

Suffolk Community College

Property Claims Adjusting, Scoping and Estimating, Xactimate

Vale Training Solutions

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Matthew Vaughan