Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Veazey

Seabrook,TX

Summary

Proven leader in operations management and customer experience, notably at Tommys Appliance Installations, I excel in strategic planning and relationship management. My tenure has been marked by fostering business growth and enhancing customer retention through innovative sales strategies and effective team collaboration. Renowned for a strong work ethic and dependability, I consistently deliver results that exceed expectations.

Overview

17
17
years of professional experience

Work History

Owner/Operator

VZ Installations LLC
12.2022 - Current
  • Delivered, loaded and unloaded and installed Product or Service.
  • Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
  • Customized appliance installs according to client preferences, ensuring complete satisfaction with the final result.
  • Reduced installation errors by carefully following manufacturer guidelines for various appliances.
  • Minimized disruptions in customer homes or businesses during the installation process by maintaining clean work areas throughout the project.
  • Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
  • Lifted Number pounds unassisted to load and unload appliances.
  • Improved company reputation by providing exceptional customer service during appliance installations.
  • Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
  • Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
  • Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
  • Completed sales orders and provided solutions to customers.
  • Developed strong relationships with clients through clear communication and understanding their individual needs during the installation process.
  • Adhered to company policies and procedures while maintaining a high level of professionalism during appliance installations.
  • Worked independently and took responsibility for repair of assigned equipment.
  • Collaborated with sales and service departments to ensure seamless communication and coordination for all appliance installations.
  • Enhanced customer satisfaction by ensuring timely and efficient appliance installations.
  • Streamlined inventory management by accurately tracking all necessary materials and equipment for each installation project.
  • Proactively addressed potential issues during appliance installation, resulting in reduced need for follow-up service calls.
  • Collaborated with team members to complete large-scale installation projects on time and within budget.
  • Contributed to company growth through positive online reviews from satisfied customers after successful installations.
  • Ensured compliance with local building codes and regulations when installing appliances, avoiding any potential fines or violations.
  • Promoted energy efficiency awareness among clients while explaining proper usage of installed appliances.
  • Educated customers on use, care and adjustments of appliances.
  • Tested completed work and verified functionality of Type appliances.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.

Operations Manager, Customer Experience

Tommys Appliance Installations
07.2007 - 12.2022
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Streamlined operations processes for increased efficiency and enhanced customer experiences.
  • Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
  • Mentored team members in developing their skills and advancing their careers within the organization.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
  • Led cross-functional teams to drive process improvements and achieve business objectives.
  • Introduced new technologies to optimize operational efficiency and improve overall customer experience.
  • Organized quarterly town hall meetings to foster open communication among employees about company updates.
  • Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established performance and service goals and held associates accountable for individual performance.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

High School Diploma -

Concordia Lutheran High School
Tomball, TX
05.2003

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Sales negotiation
  • Personnel Management
  • Negotiation
  • Strategic Planning
  • Relationship Management
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Document Management
  • Teamwork and Collaboration
  • Effective leader
  • Customer Retention
  • Business Growth Initiatives
  • Business Management
  • Sales Strategies
  • Direct Sales

Timeline

Owner/Operator

VZ Installations LLC
12.2022 - Current

Operations Manager, Customer Experience

Tommys Appliance Installations
07.2007 - 12.2022

High School Diploma -

Concordia Lutheran High School

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Matthew Veazey