Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Vicenti

Longmeadow,MA

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Batch Inc
06.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.

Counselor

Greenwood Children's Center
06.2021 - 08.2021
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Camp Counselor in Training

Primrose Hill School
07.2020 - 08.2020
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with camp staff to develop and execute safe, exciting plans for daily and weekly activities.
  • Mediated disputes or conflicts between campers to maintain peaceful environment.
  • Implemented rules and regulations to enforce discipline and compliance.

Education

High School Diploma -

Longmeadow High School
Longmeadow, MA
06.2024

Skills

  • Work Task Prioritization
  • Total Payment Calculation
  • Till Counting
  • Cash Register Operation
  • Coupon Redemption
  • Customer Transactions
  • Register Preparation
  • Customer Complaint Resolution
  • Credit and Debt Card Processing
  • Customer Satisfaction

Timeline

Customer Service Cashier

Batch Inc
06.2021 - Current

Counselor

Greenwood Children's Center
06.2021 - 08.2021

Camp Counselor in Training

Primrose Hill School
07.2020 - 08.2020

High School Diploma -

Longmeadow High School

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Matthew Vicenti