80 WPM
Matthew Vinsko
Las Vegas,NV
Summary
Dynamic leader with proven track record of successfully managing programs, projects, and initiatives while achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.
Overview
9
9
years of professional experience
Work History
Medicare Assistance Program Director
Nevada Aging and Disability Services Division
04.2023 - Current
- Direct Medicare Assistance Program (MAP) operations, enhancing delivery for over 10,000 beneficiaries throughout the state of Nevada.
- Implement strategic initiatives leading to measurable improvements in program efficiency and client satisfaction.
- Collaborate with stakeholders to optimize resources and ensure compliance with federal regulations.
- Analyze program data to identify trends and develop solutions, resulting in improved service outcomes.
- Lead a team of professionals, fostering a supportive and results-oriented work environment.
- Mentor team members, promoting professional growth and enhancing overall program effectiveness.
- Write and manage grant applications and funding from three federal programs.
- Oversee two local recipients that offer MAP counseling and services.
Program Support Analyst (Supervisor)
Arizona Department of Economic Security
05.2018 - 03.2023
- Developed and analyzed complex data reports, supporting annual improvement initiatives and administrative functions.
- Conducted statewide workshops as a certified trainer, enhancing staff skills and knowledge.
- Created and updated team scorecards, facilitating monthly metric breakdowns and performance tracking.
- Supervised and coached a diverse team, improving compliance and staff performance through policy adherence.
- Managed the Office of Announcements and Analytics, delivering timely updates and reports that supported organizational goals and team performance metrics.
Workload Operations Manager
Arizona Department of Economic Security
06.2015 - 05.2018
- Monitor daily/weekly reports to manage workload, ensuring timely client approvals and accurate notices.
- Evaluate office performance monthly, enhancing client assistance and improving workflow.
- Collaborate with regional managers to create reports, track productivity, and identify trends.
- Support local office operations, managing lobby and call-center flow to optimize client service.
- Assist statewide managers, analyzing workflow trends and implementing improvements.
- Optimized workflow by creating new reports to monitor productivity and trends, enhancing operational efficiency.
- Facilitated team coordination by assisting other Workload Operations Managers statewide, improving case handling and client satisfaction.
Education
Bachelor of Arts - Journalism
Northern Arizona University
Flagstaff, AZ05.2021
Skills
- Administration knowledge
- Strategic leadership
- Operations oversight
- Budgeting and financial management
- Procedure writing
- Customer service experience
- Certified Trainer
Software
Microsoft Home Office
GrantSolutions
Timeline
Medicare Assistance Program Director
Nevada Aging and Disability Services Division
04.2023 - Current
Program Support Analyst (Supervisor)
Arizona Department of Economic Security
05.2018 - 03.2023
Workload Operations Manager
Arizona Department of Economic Security
06.2015 - 05.2018
Bachelor of Arts - Journalism
Northern Arizona University
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