Matthew Vivanco
Summary
Talented professional with demonstrated record of success in marketing management and campaign development. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
18
18
years of professional experience
Work History
Creative Producer
Tactical Baby Gear
Bluffton, SC
10.2023 - Current
- Organized and coordinated workflow between creative, production and post-production teams.
- Evaluated performance metrics after completion of each project in order to improve future initiatives.
- Presented creative concepts at client meetings ensuring they understood our vision before signing off any work.
- Coordinated with marketing and advertising departments to develop creative campaigns that met brand objectives.
- Analyzed data from marketing campaigns to identify areas of improvement.
- Enhanced, retouched and resized photographs with Photoshop.
- Directed, filmed and edited content to fulfill brand awareness and increase sales
Creative Director
Angstadt Arms
Charlotte, NC
04.2019 - 09.2023
- Presented creative proposals at executive meetings for approval or revisions.
- Oversaw the production of digital assets such as videos, websites, and interactive experiences.
- Developed and implemented innovative strategies to increase brand awareness.
- Acted as digital brand champion, delivering compelling and consistent brand narrative across channels.
- Designed work that strongly communicated brand narrative, goals and concepts.
- Oversaw the conceptualization and execution of digital and print marketing materials, including websites, brochures, and social media content.
- Managed the creative process from concept to completion, ensuring projects met all milestones, budgets, and quality standards.
Lead Photographer
Anchor & Veil Photography
Charlotte, NC
03.2020 - 12.2020
- Photographed special events, parties, and portraits.
- Conducted photo shoots including weddings, portraits, and of individuals, families, and small groups in studio or on location.
- Conducted on-location photography sessions, adapting to various environments and lighting conditions.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Organized, edited and retouched digital images for client use.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality, which included cropping, manipulating, and performing color balance for final images.
- Uploaded digital images for editing, archiving and electronic transmission.
- Trained new photographers on proper use of camera equipment, lighting techniques, and image editing software.
Financial Counselor
Carolinas Healthcare System
Charlotte, NC
08.2015 - 12.2018
- Counseled patients on financial obligations associated with their medical care.
- Analyzed patient account data and determined payment plans based on individual needs.
- Developed rapport with patients to discuss sensitive financial matters in a professional manner.
- Screened patients for eligibility for state, local and federal assistance programs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained informed consent and payment documentation from patients and filed in system.
- Counseled patients on potential financial liabilities and payment requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Met with clinical patients to review Mecklenburg county residency, finances and prior medical insurance through patient's employers
- Responsible for confirming that patient does not have active medical/dental insurance with other companies
- Answer any question patients may have regarding the hospital based financial assistance and ensure patience fully understand where the financial assistance is applied for appointments
- Once all documents have been signed and no active insurance has been verified, Sliding Scale financial assistance card is printed and all documents are scanned into hospital based software STAR and Epic for archive and digital record keeping.
Commercial Real Estate - Data Entry Clerk
Time Warner Cable - Contractor
Charlotte, NC
03.2014 - 09.2014
- Organize all incoming commercial real estate deeds, leases, easements, fiber documents into separate folders and boxes for archiving and storage purposes
- Responsible for ensuring that all commercial real estate deeds/leases are scanned, properly renamed and saved into digital database
- Scanned and renamed all incoming property tax documents for properties owned and leased by Time Warner Cable, and emailed them to appropriate personnel per the property's region
- Organized a method to request and enter information regarding all 2,033 properties, using Microsoft Excel, for insurance purposes covering six regions throughout the United States
- Entered and updated acquired information into the risk management system to submit for insurance renewal on all properties
- Initiated a project in Microsoft Excel to update all dates for commercial real estate leased properties that have expired or terminated
- Updated vendor and landlord information in database, with information pulled from Accounts Payable department
- Organized and created a filing system for previously received documents that need to be stored on-site in the commercial real estate department
- Helped organize current and future construction plans into specific file cabinets for the construction department.
Customer Service Representative
CBRE- Contractor
Charlotte, NC
06.2013 - 03.2014
- Customer service representative designated to the Walgreen's Corporation as part of the Asset Management team, simultaneously managing high call and email volume
- Responsible for answering calls high volume of call requesting service, creating work orders and dispatching work to CBRE technicians and vendors throughout the United States and Puerto Rico
- Conducted research to identify cost-effective replacement solutions for aging assets.
- Monitored budget expenditures related to asset acquisitions, maintenance, and repairs.
- Coordinated with vendors and service providers regarding warranty issues and repairs.
- Resolved customer complaints associated with malfunctioning or damaged equipment in a timely manner.
Project Researcher
ETC Institute - Contractor
Charlotte, NC
05.2013 - 05.2013
- Conducted field observations & converted data to plot research of traffic patterns commuters around the greater Charlotte-Metro region
- Research required conducting field surveys for commuters entering the Charlotte-Metro region on various parts outside the Charlotte-Metro region
- Maintained database of project participants, ensuring accuracy and completeness of records.
- Surveys were conducted with the assistance of the NC Department of Transportation and/or SC Department of Transportation, by using a safety zone to slow and stop traffic to conduct 2-minute-long surveys of commuter's traffic patterns.
- Reviewed experimental data to catch potential errors and correct mistakes.
Co-Manager
Journeys
Charlotte, NC
10.2012 - 04.2013
- Retail sales experience interacting with customers in selecting merchandise based on their individual needs or preferences.
- Developed relationships with customers by providing excellent customer service.
- Managed a team of 10 part-time associates to exceed company sales goals with experience of team work and various types of employees
- Processed high volume of incoming and outgoing shipments of merchandise
- Recorded previous sales information, and set up daily goals to help part-time employees with mentoring tips to achieve goals
- Exceeded sales beyond company daily, weekly and monthly goals
- Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members and utilized POS system to process transactions accurately and efficiently.
- Organized retail sales floor to appeal to a wide consumer base
- Participated in weekly cycle counts and monthly bulk counts in multiple stores.
Real Estate Appraisal & BPO Processor/Shipper
PCV/Murcor (Appraisal Co.)
Pomona, CA
01.2006 - 07.2012
- Excellent experience in working with the different aspects of the mortgage industry
- Worked in teams to complete tasks of processing appraisals in a fast pace, deadline environment
- Multi-tasked various positions of the shipping departments
- Ability to work flexibly, on own initiative and to handle confidential material in a professional, highly ethical manner
- Would take on the role of lead processor/shipper for the selected small teams on weekends delegating workflow
- Used computer interface knowledge of various Adobe Acrobat versions, outlook express
- Specialized in prioritizing BPO & Appraisals to exceed company expectations.
Education
Bachelor of Arts - Political Science
California Polytechnic University
Pomona, CA06.2012
Liberal Studies
Mt. San Antonio Community College
Walnut06.2009
High School Diploma -
International Polytechnic High School
Pomona, CA06.2006
Skills
- Leadership skills
- Content Marketing
- Experience with Photography and Videography
- Content Strategy
- Concept Development
- Brand Messaging
- Field production
Charities
- Pancreatic Cancer Action Network of Charlotte
- Carolina Breast Friends
- Ronald McDonald House of Charlotte
- Operation Christmas Child
- Dove's Nest
- Charlotte Rescue Mission
- Samaritan's Purse
- Second Harvest Food Bank of Metrolina (Greater Charlotte Region)
Languages
Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Creative Producer
Tactical Baby Gear
10.2023 - Current
Lead Photographer
Anchor & Veil Photography
03.2020 - 12.2020
Creative Director
Angstadt Arms
04.2019 - 09.2023
Financial Counselor
Carolinas Healthcare System
08.2015 - 12.2018
Commercial Real Estate - Data Entry Clerk
Time Warner Cable - Contractor
03.2014 - 09.2014
Customer Service Representative
CBRE- Contractor
06.2013 - 03.2014
Project Researcher
ETC Institute - Contractor
05.2013 - 05.2013
Co-Manager
Journeys
10.2012 - 04.2013
Real Estate Appraisal & BPO Processor/Shipper
PCV/Murcor (Appraisal Co.)
01.2006 - 07.2012
Bachelor of Arts - Political Science
California Polytechnic University
Liberal Studies
Mt. San Antonio Community College
High School Diploma -
International Polytechnic High School
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