Matthew Wade
Gainesville,FL
Summary
Results-driven professional with extensive experience overseeing daily operations and driving successful marketing strategies across ten units. Recognized for consistently elevating team performance, developing people, and maximizing profitability. Committed to strengthening brand loyalty, cultivating high-performing teams, and streamlining operations through innovative, strategic initiatives.
Overview
29
29
years of professional experience
Work History
Area Director
PDQ Restaurant
Gainesville, FL
07.2020 - Current
- Executed targeted marketing strategies that drove higher customer engagement, and strengthened brand loyalty.
- Directed operations across seven restaurant locations, improving service quality and operational consistency.
- Implemented cost-saving initiatives that increased profitability without compromising quality standards.
- Developed and facilitated training programs, seminars, and conferences to elevate employee skills and growth.
- Led team performance management through regular evaluations, actionable feedback, and clear goal alignment.
Operating Director
PDQ
Gainesville, FL
12.2013 - Current
- Directed daily operations to optimize workflow, efficiency, and service quality.
- Supervised staffing and scheduling to align labor with business needs and elevate team performance.
- Oversaw full-scope business operations including budgeting, inventory control, customer service, and sales management.
Managing Partner
Outback Steakhouse
Tampa, Florida
04.2008 - 12.2013
- Directed daily restaurant operations to enhance service efficiency and guest satisfaction.
- Coordinated marketing initiatives to attract new customers and highlight special events.
- Managed staff and client relations to maintain operational excellence.
Manager
Outback Steakhouse
Tampa, Florida
04.2001 - 04.2008
- Supervised daily operations and ensured team adherence to company policies.
- Developed strategic plans to enhance efficiency and improve workflow processes.
Line Cook
Outback Steakhouse
Tampa, Florida
01.1997 - 04.2001
- Prepared high-quality ingredients for menu items following standardized recipes.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
Skills
- Marketing Strategy & Brand Growth
- Operations & Facility Management
- Customer Experience & Relationship Management
- Strategic Planning & Leadership
- Multi-Unit Management
- Staff Training & Development
Accomplishments
- Partner of the year, Outback Steakhouse (2011)
- Operating Director of the Year, PDQ Chicken (2016, 2018, 2019)
References
- Bob Hanley - Director of Operations at PDQ Chicken/ Saucy (813) 363-8266
- Kep Sweeney- CEO at PDQ Chicken (702) 328-3336
- Nick Reader - Co Founder PDQ Chicken (813) 784-4117
- Jim Pollard - Principal/ Owner at World of Beer Franchising, INC (727) 423-2354
Timeline
Area Director
PDQ Restaurant
07.2020 - Current
Operating Director
PDQ
12.2013 - Current
Managing Partner
Outback Steakhouse
04.2008 - 12.2013
Manager
Outback Steakhouse
04.2001 - 04.2008
Line Cook
Outback Steakhouse
01.1997 - 04.2001