Matthew Waelter
Haverhill,MA
Summary
Hardworking employee with customer service abilities and a team-first mentality. Devoted to giving every customer a positive and memorable experience in multiple different roles within the restaurant industry.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Teresa's Ristorante
Woburn, MA
03.2023 - Current
- Opened the restaurant in August, 2023
- Supervised and trained staff in customer service, food handling, safety protocols, and up-selling techniques
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Established policies for cash handling procedures to maximize security measures.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed accounts payable, accounts receivable and payroll.
Shift Manager
Teresa's Italian Eatery
Woburn, MA
09.2022 - 03.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Provided exceptional customer service by anticipating guest needs before they arise.
Function Manager
Teresa's Italian Eatery
Middleton, MA
07.2021 - 09.2022
- Organized and coordinated events from start to finish, including venue selection, menu choices, decor, entertainment and beverage options.
- Responsible for setting up venues prior to events as per specifications provided by clients.
- Coordinated with clients on their specific needs and desires for each event.
- Monitored staff performance during the events and addressed any issues that arose in a timely manner.
- Evaluated feedback from guests attending private events and implemented changes where necessary.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
Bartender
Teresa's Ristorante
Middleton, MA
02.2018 - 07.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Social Media Marketing
Palumbo Properties/Stonewood Tavern
Peabody & Saugus, MA
07.2016 - 08.2018
- Worked in a partnership with the sales team of both Palumbo Properties and Stonewood Tavern to drive sales, business, and occupancy through social media campaigns
- Designed and implemented the website for Palumbo Properties
- Created and managed all social media platforms for both business, including Facebook, Instagram and Twitter
- Assigned as the direct contact for occupants of Palumbo Properties leased office spaces.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed competitor activity across multiple channels to identify opportunities for improvement.
- Reported weekly performance metrics against goals set by leadership team.
Education
High School Diploma -
St. John's Prep
Danvers06-2019
Some College (No Degree) - Finance
University of Massachusetts Amherst
Amherst, MASkills
- Expense Tracking
- Business Development
- Staff Development
- Financial Management
- Marketing
- Time Management
- Opening and Closing Procedures
- Interpersonal and Written Communication
- Inventory Control
- Budget Administration
- POS System Knowledge
- Sales and Marketing
- Customer Assistance
- Employee Scheduling
- Employee Retention
- Budgeting and Financial Management
- Restaurant Operations
Timeline
Assistant General Manager
Teresa's Ristorante
03.2023 - Current
Shift Manager
Teresa's Italian Eatery
09.2022 - 03.2023
Function Manager
Teresa's Italian Eatery
07.2021 - 09.2022
Bartender
Teresa's Ristorante
02.2018 - 07.2021
Social Media Marketing
Palumbo Properties/Stonewood Tavern
07.2016 - 08.2018
High School Diploma -
St. John's Prep
Some College (No Degree) - Finance
University of Massachusetts Amherst
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