Matthew Wagoner
Milwaukee,WI
Summary
Reliable and dependable employee who is determined to constantly find ways to improve my work. Excellent relationship-builder and multitasker, always ready to support team needs. Enthusiastic and professional when dealing with clients/co-workers.
Overview
6
6
years of professional experience
Work History
Systems Installer
Next Electric
10.2022 - Current
- Demo old cable through existing workspaces
- Pull and terminate new data and access control cable through new/existing worksites
- Pathway installation for cable support
- Device installation and other finishes to the work site
- Fire prevention
- Closet building
Lead Bartender
Raised Grain Brewing Co.
04.2021 - Current
- Consulted with managers to organize special events and promotions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Taught employees bar sales techniques, resulting in higher profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Front Desk Receptionist
Village Bowl
08.2019 - 08.2020
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Resolved customer problems and complaints.
Hospitality Worker
Buffalo Wild Wings
09.2017 - 07.2019
- Collaborated with various team members to meet guests' requests.
- Identified and resolved customer complaints concerning food.
- Increased customer service ratings through personable service.
- Greeted and assisted guests every day and gathered information about each reservation.
- Responded to numerous telephone calls per day to provide information regarding orders/customer related experiences
Education
High School Diploma -
Brookfield Central High School
Brookfield, WI06.2020
Skills
- OSHA 30
- Problem solving independently
- Multitasking and Prioritization
- Interpersonal Relationships
- Handling Difficult Customers
- Teamwork and Professionalism
- Hospitality and Guest Service
- Cash Handling and Management
- Supply and Inventory Maintenance
- Cleaning and Sanitizing
- Team Management
- Stamina and Endurance
- Honest and Dependable
- Relationship Building
- Organized and Detail Oriented
- Friendly and Outgoing
- Collaboration and Teamwork
- Self-Motivated
- Telephone Etiquette
- Calm and Composed
- Staff Training
- Time Management
- Fast Learner
Hobbies
- Golf
- Baseball (Playing/Coaching)
- Traveling
- Hiking
Timeline
Systems Installer
Next Electric
10.2022 - Current
Lead Bartender
Raised Grain Brewing Co.
04.2021 - Current
Front Desk Receptionist
Village Bowl
08.2019 - 08.2020
Hospitality Worker
Buffalo Wild Wings
09.2017 - 07.2019
High School Diploma -
Brookfield Central High School