Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Wahl

Jeannette,PA

Summary

Adept at troubleshooting and team collaboration, I enhanced system reliability and customer satisfaction significantly during my tenure at Philips Healthcare. My expertise in equipment installation and repair, combined with a strong focus on achieving and exceeding project goals, has consistently led to improved operational efficiency and client relations.

Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience

Work History

Field Service Engineer 2

Philips Healthcare
07.2023 - Current
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Tested equipment performance and demonstrated operation and servicing best practices.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Scheduled service calls according to customer location and urgency of need.
  • Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
  • Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
  • Reduced repeat service calls, meticulously identifying root causes of complex issues and implementing long-term solutions.
  • Perform preventive maintenance and FCOs on imaging equipment.
  • Insure proper record keeping when preforming preventive maintenance
  • .Keep up to date on all required training.
  • Adhere to Philips Healthcare policies and goals related to patient safety
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Installed and repaired IGTS, IGTD and DXR equipment on clients' premises.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Zone Installation Specialist

Philips Healthcare
09.2018 - 07.2023
  • Stayed up-to-date on industry best practices, incorporating new techniques into daily tasks as appropriate.
  • Provided exceptional customer service through clear communication, timely responses, and professional demeanor during all interactions.
  • Reduced service call-backs by performing thorough system checks after installations.
  • Used hand tools, power drills, multi-meters and watt meters.
  • Utilized technical expertise to quickly diagnose issues during installations, preventing delays in project completion times.
  • Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
  • Adhered to Philips Healthcare policies and procedures regarding patient safety.
  • Complete installation of imaging equipment in accordance with directions set by Philips Healthcare
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Improved client satisfaction with meticulous oversight of installation quality and adherence to standards.
  • Train fellow installers to help strengthen the team

General Contractor/Project Manager

Barcus Home Construction
08.2014 - 08.2018
  • Adhered to building codes and regulations in planning and construction phases for full project compliance.
  • Built strong relationships with subcontractors resulting in competitive pricing and reliable workmanship on job sites.
  • Completed projects on time and within budget through meticulous scheduling and coordination of resources.
  • Improved project efficiency by streamlining communication between subcontractors and clients.
  • Hired and oversaw subcontractors to meet project needs.
  • Assessed [Type] project plans, spoke with clients, or designers and visited job site to better understand project scope and client desires.
  • Established a reputation for delivering high-quality work consistently meeting or exceeding client expectations.
  • Facilitated smooth handover of completed projects by addressing any outstanding issues promptly.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
  • Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Conducted thorough site inspections to identify and rectify potential issues before they impacted project timelines.
  • Facilitated smooth project handovers, compiling and delivering comprehensive documentation to clients.

Sr. Lead Installer

Revels Contracting Services
11.2000 - 08.2014
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
  • Delivered training sessions to new hires, significantly improving their installation efficiency and safety awareness.
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.

Education

High School Diploma -

Hempfield Area Senior Highschool
Greensburg, PA
06-1996

Skills

  • Troubleshooting and repair
  • On-site support
  • Equipment installation
  • Service documentation
  • System diagnostics
  • Mechanical troubleshooting
  • Performance testing
  • Equipment installation and repair
  • Preventive Maintenance
  • Technical support
  • Schematic reading
  • Hardware installation
  • Software installation
  • Technical acumen
  • Network maintenance
  • Customer service
  • Calibration
  • Equipment testing
  • Documentation
  • Hands-on diagnostics
  • Worksite supervision
  • Maintenance and repair
  • Diagnostics and troubleshooting
  • Customer relations
  • Teamwork
  • Teamwork and collaboration

Accomplishments

I have led multiple high profile installations for Philips Healthcare including University of Pennsylvania new hospital in Philadelphia PA, the new heart center labs at Baystate Medical Center in Springfield MA and multiple system installations at Adventist Healthcare in White Oak MD and Inova Fairfax Medical Center in Fairfas VA.

Timeline

Field Service Engineer 2

Philips Healthcare
07.2023 - Current

Zone Installation Specialist

Philips Healthcare
09.2018 - 07.2023

General Contractor/Project Manager

Barcus Home Construction
08.2014 - 08.2018

Sr. Lead Installer

Revels Contracting Services
11.2000 - 08.2014

High School Diploma -

Hempfield Area Senior Highschool

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Matthew Wahl