Microsoft Offices
Matthew WALKER
Hot Springs,Arkansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve goals. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
10
10
years of professional experience
35
35
Certifications in multiple fields
Work History
Firefighter
Morning Star Fire Department
2014.01 - Current
- Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Feed/Utility Operator
U.S Vanadium
2021.05 - 2023.11
- Reduced downtime by performing routine maintenance tasks on utility equipment, ensuring optimal performance.
- Supported plant operations with quick response times to address any utility-related emergencies or shutdowns.
- Trained new employees on proper operating procedures, ensuring a consistent level of quality across all shifts.
- Facilitated smooth transitions between shifts through thorough handover briefings, ensuring continuity in plant operations.
- Participated in ongoing training programs to stay current with industry best practices and maintain technical expertise in utility operations management techniques.
- Enhanced safety procedures by conducting regular inspections of utility systems and reporting any concerns or issues.
- Operated various types of machinery and tools
Customer Service Coordinator
Hot Springs Marina
2020.09 - 2021.05
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Office Manager
Morning Star Fire Department
2018.09 - 2020.09
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dispatcher-Part Time
Lifenet EMS
2018.02 - 2018.08
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Lube Service Technician-Supervisor
Riser Auto Group
2014.03 - 2017.04
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle performance for clients.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Established rapport with clients through friendly interactions during check-in/check-out processes while explaining service details comprehensively.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Fire/EMS Certifications - Fire/EMS
Arkansas Fire Academy
Camden, ARCertification - Mechanics And Repairers
Nissan Technician School
Texas 2016
High School Diploma -
Lakeside High School
Hot Springs, AR05.2014
Certification - Certification of Completion in Criminal Justice
National Park College
Hot Springs, AR05.2014
Skills
- Emergency Response
- Public Safety and Security
- Excellent Communication Skills
- Detail oriented
- Effective teamwork and collaboration skills
- Providing high-quality care
- Strong knowledge of injury prevention
Accomplishments
Firefighter of the year for 2019
Acting Incident Commander for Department
Certification
Multiple certifications in Fire and EMS
Affiliations
- Outdoors Men
- Family Oriented
- Working with my hands
- Love to take on a challenge
Software
Dispatching Software
Ability to use multiple radio systems
References
References available upon request.
Timeline
Feed/Utility Operator
U.S Vanadium
2021.05 - 2023.11
Customer Service Coordinator
Hot Springs Marina
2020.09 - 2021.05
Office Manager
Morning Star Fire Department
2018.09 - 2020.09
Dispatcher-Part Time
Lifenet EMS
2018.02 - 2018.08
Lube Service Technician-Supervisor
Riser Auto Group
2014.03 - 2017.04
Firefighter
Morning Star Fire Department
2014.01 - Current
Fire/EMS Certifications - Fire/EMS
Arkansas Fire Academy
Certification - Mechanics And Repairers
Nissan Technician School
High School Diploma -
Lakeside High School
Certification - Certification of Completion in Criminal Justice
National Park College
Multiple certifications in Fire and EMS
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