Matthew Walker
Napa,CA
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Knowledgeable store manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Store Manager
Trader Joe's
Napa, CA
08.2002 - 12.2018
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Vintage High School
Napa, CA06.1999
Skills
- Verbal and Written Communication
- Shift Scheduling
- Employee Supervision and Motivation
- Recruiting and Hiring
- Policies and Procedures
- Store Operations Oversight
- Staff Supervision
- Multitasking and Organization
- Documentation and Reporting
- Inventory Management
- Store Opening and Closing
- Pricing Strategies
- Team Building and Leadership
- Customer Service
- Payroll Management
- Cash Management
- Store Merchandising
- Sales Strategies
- Store Opening and Closing Procedures
- Budget Control
- Goal Setting
- Staff Scheduling
- Customer Service Management
- Business Leadership
- Mathematical Calculation and Reasoning
- Employee Motivation
- Revenue Forecasting
- Records Organization and Management
- Supplier Monitoring
- Resource Allocation
- Process Improvements
- Team Leadership
- Cost Reduction
- Staff Development
- Administrative Management
- Program Optimization
- Management Team Building
- Assignment Delegation
- Problem Anticipation and Resolution
- Performance Assessment
- Originality and Creativity
- Decision Making
- Recruitment and Hiring
- Human Resources Oversight
- Training Management
- Focus and Follow-Through
- Financial Statement Review
- Performance Evaluation and Monitoring
- Department Oversight
- Policy Development and Enforcement
- Quality Assurance
- Hiring and Onboarding
- Finance and Accounting Oversight
- Sales Tracking
- Operations Oversight
- Sales Promotion
- POS Systems
- Operational Budgeting
- Operations Management
- Loss Prevention
- Project Management
- Risk Management
- Supply Ordering
- Retail Inventory Management
- Team Development
- Revenue Generation
- Marketing and Promotions
- Sales Coaching
- Inventory Oversight
- Sales Expertise
- Program Implementation
- Sales Promotions
- Loss Prevention Procedures
- Special Events
- Relationship Building and Management
- Inventory Control
- Leadership Development
- Flexible Schedule
- Budget Development
- Accurate Cash Handling
- Strategic Thinker
- Budgeting and Cost Control
- Culture Development
- Problem-Solving
- Customer Relations
- Operational Efficiency
- Reliable
- Team Motivation
- Delegating Work
- Operations
- Order Management
- Sales Professional
- Employee Terminations
- Leading Staff Meetings
- Opening and Closing Procedures
- Training and Mentoring
- Employee Scheduling
- Work Planning and Prioritization
- Retail Merchandise Quality Standards
- Product Merchandising
- Mathematical Aptitude
- Bank and Safe Deposits
- Outstanding Communication Skills
- Performance Reviews
- Shift Checklists
- Friendly and Positive
- Staff Management
- Sales Analysis
- Employee Training
- Promotional Planning
- Talent Recruitment
- Competitor Monitoring
Affiliations
- I am happier in the outdoors than in the city
- I rock climb, kayak, bike, fish, and hike
- I have camped throughout my entire life starting at the age of 4 months
- I rode my first century when I was 12
My passion
- I have been wearing Patagonia since I was a baby in 1981
- I am an avid believer of the morals of Patagonia
- I believe that the quality of Patagonia products is unmatched
- I have been turning people on to it since I could talk because I believe in it and trust it
Timeline
Store Manager
Trader Joe's
08.2002 - 12.2018
High School Diploma -
Vintage High School
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