MATTHEW WALKER
Newnan,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Inside Sales Professional
Mingledorffs
01.2021 - Current
- Determines work priorities, prepares work schedules, and expedites workflow in accordance with the Lead Duties and Expectations
- Established long-term relationships with key accounts, ensuring ongoing business growth and repeat sales opportunities.
- Assign tasks to warehouse personnel including inbound unloading/put away, outbound pulling/staging and loading, sanitation, product moves, etc
- Conducted regular check-ins with existing clients as part of account management efforts, ensuring their ongoing satisfaction and addressing any concerns promptly.
- Audits tasks performed by warehouse personnel including inbound, outbound and date code rotation
- Perform cycle counts, bay audits and physical inventories as needed
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Understand and support SCC, its customers, policies and procedures
- Complete all reports and records in a timely and accurate fashion
- Ensure that daily equipment inspections are performed properly
- Communicate with Customer Service and Transportation personnel as needed
- Process customer orders received in person (at the sales counter) or by phone, fax and E-Commerce to include company transfers and delivery request
- Locate parts, equipment and supplies for our customers from various sources
- Support long term business relationships with our customers to help promote sales growth and gain acceptance
- Assist in warehouse duties, which include pulling customer orders and putting away stock while occasionally operating a forklift
- Promote new and existing products, upgrades and services to our customers
- Assist customers with technical support and problem solving
- Identify prospective/future customers through store or phone sales and communicate prospects to sales team (Territory Managers or Account Executives)
- Maintain professional atmosphere of sales facility by restocking and maintaining both showroom shelves and product displays
- Process warranties
- Process Cycle Counts and assist in maintaining accuracy of physical inventory
Warehouse Team Lead
Saddle Creek Logistics
01.2020 - Current
- Determines work priorities, prepares work schedules, and expedites workflow in accordance with the Lead Duties and Expectations
- Assign tasks to warehouse personnel including inbound unloading/put away, outbound pulling/staging and loading, sanitation, product moves, etc
- Audits tasks performed by warehouse personnel including inbound, outbound and date code rotation
- Perform cycle counts, bay audits and physical inventories as needed
- Understand and support SCC, its customers, policies and procedures
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Complete all reports and records in a timely and accurate fashion
- Ensure that daily equipment inspections are performed properly
- Communicate with Customer Service and Transportation personnel as needed
- Monitor product disposition to ensure good space management and completes re-warehousing functions to facilitate the away of incoming inbound freight.
Assistant Golf Director
Coweta Club at Arbor Springs
01.2018 - 01.2020
- Oversight of daily operations -customer service, marketing, planning, and staffing
- Manage golf operations within annual budget and controls cost
- Planning and coordinating of programs and special events to include golf tournaments and clinics
- Determine staffing requirements- hiring, training new employees, and overseeing personnel process
- Promoting services and recruiting businesses, clubs, and individuals to use facilities
- Developing and implementing promotional marketing ideas and materials
- Director of social media marketing strategies
- Provide leadership and supervision of employees to assure delivery of quality services
- Source qualified vendors
- Planning and implementation of policies and procedures
- Evaluate effectiveness of program
- Directing and monitoring the golf course grounds maintenance activities
- Effectively communicate and interpret goals and methods to all personnel.
Serenbe HOA and Property Manager
Serenbe Development
01.2017 - 01.2018
- Community marketing and all HOA communication
- This includes weekly 'This Week at Serenbe', monthly community update newsletters
- New Resident Ambassador Program
- Own and update HOA manual
- Support and update the HOA website, resident email database
- Champions and encourages memberships that support community wellbeing from CSA to Zip Car and creates awareness and interest to drive engagement
- Find solutions and solve HOA concerns for residents when needed
- Organize and promote social and holiday events such as Annual Tree Lighting, New Resident parties, annual HOA meeting, Quarterly Resident Update Meetings
- Oversee management of properties for: general repair calls, weekly cleanings, and monthly maintenance
- Liaison with accounting to ensure that all tenants are current with rent
- Oversee the Call center to ensure timely response to all requests
- Oversee all management aspects - rent units, monthly billing, maintain property
- Suggest programs to maintain maximum capacity with market of 90% occupied.
Assistant Golf Professional
Ochard Hills Golf Club
01.2012 - 01.2016
- Supervising staff and facility
- Coordinate and conduct events and tournaments
- Promoting services and recruited businesses, clubs, and individuals to use facilities
- Developing promotional materials and promote new services; including social media marketing
- Administered employee training
- Maintain daily cash records and make daily cash deposit
- Planning of policies and procedures
- Supervise golf course grounds maintenance activities
- Recommended various personnel actions including, but not limited to hiring and schedules.
Client Support
D & H Distribution
01.2011 - 01.2012
- Trained staff on material handling processes to reduce shipping times
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Led warehouse improvement initiatives to advance operational efficiencies
- Coordinated with freight forwarders to expedite international shipments
- Maximized sales by shipping on time and accurately.
Education
Bachelor of Science - Business Management
University of West Georgia
Carrollton, GA01.2010
Skills
- Strategic Planning
- Strong Interpersonal skills
- Leadership experience
- Process Improvement & Implementation
- Decision making ability
- Clear communication skills
- Organized and detail oriented
- Adept multi-tasker
References
- Zak Mayne, (678) 468-3371, Regional Sales Manager, Cast Nylons Limited, Zmayne@castnylon.com
- Jordan Windisch, (205) 440-9886, Outside Sales Representative, Owens Corning, Jordanwindisch@gmail.com
- Robert Delahunt, (678) 675-4986, Electric Engineer, Lutron, rdelahunt128@gmail.com
Timeline
Inside Sales Professional
Mingledorffs
01.2021 - Current
Warehouse Team Lead
Saddle Creek Logistics
01.2020 - Current
Assistant Golf Director
Coweta Club at Arbor Springs
01.2018 - 01.2020
Serenbe HOA and Property Manager
Serenbe Development
01.2017 - 01.2018
Assistant Golf Professional
Ochard Hills Golf Club
01.2012 - 01.2016
Client Support
D & H Distribution
01.2011 - 01.2012
Bachelor of Science - Business Management
University of West Georgia
Similar Profiles
Adam LackmanAdam Lackman
Distribution Manager at MingledorffsDistribution Manager at Mingledorffs
Leah DuckworthLeah Duckworth
Inside Sales Professional at MingledorffsInside Sales Professional at Mingledorffs
Christopher DaisyChristopher Daisy
Remote Internet Search Quality Rater at WelocalizeRemote Internet Search Quality Rater at Welocalize