Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Work Availability
Quote
Timeline
BusinessAnalyst
Matthew Wallace

Matthew Wallace

Waddell,AZ

Summary

I am a commercial savvy, energy services professional focused on customer success and driving results. I believe that anything worth doing is worth doing well. So my mission is to provide top notch services to customers in a complex environment. I seek to fully understand customer needs, collaborate with support teams to develop plans and execute them successfully to deliver safety, quality, and productivity.

So my mission is to lead a team of highly skilled engineers to provide our customers with safe reliable power solutions through consistent communication, excellent product knowledge, dedication to the customer, and innovative project planning and development of outage execution strategies.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Manager

FieldCore
Phoenix, AZ
07.2017 - Current
  • Developed field service outage cost estimates using standards. Ensure all aspects of the job are planned accordingly, including schedule, cost, man loading, and job set-up.
  • Plan, prepare, and manage projects from beginning to end by reviewing project requirements, setting up projects, mapping POs, developing and executing against cost estimates, establishing project risk analysis and mitigation strategies, and owning performance relative to Fulfillment 5 and customer KPI/CTQs targets.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored project progress and costs of the with the support of the project controls team.
  • Conducted audits and inspections on the work teams during the execution of the installation, commissioning, receiving, operation and maintenance activities.

Customer Service Leader

GE Power
Phoenix, AZ
04.2013 - 07.2017
  • Responsible for the profitability and customer satisfaction for assigned contracts.
  • Provide both contractual service agreement, and T&M program management.
  • Manage all resources, and logistics required to perform services and maintenance activities on customers' site.
  • Assist in sales campaigns for new contracts and proposals.

Quality Operations Manager

GE Power
Phoenix, AZ
01.2011 - 06.2013
  • Monitored outage services and processes to ensure quality standards were met and documented results of inspections.
  • Conducted root cause analysis investigations when issues arose with production processes or outage services.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Participated in internal and external audits to ensure compliance with applicable regulations.

Field Engineer

GE Power
Phoenix, AZ
07.2001 - 01.2011
  • Provided customers with technical direction and support on GE Steam and Gas Turbines as well as generators and other OEM equipment.
  • Implemented installation, maintenance and upgrades on turbines and auxiliary equipment.
  • Directed union and non-union craft labor.
  • Signed off on all changes/Inspections performed.
  • Completed service reports, invoicing packages, and other administrative requirements.
  • Drove customer satisfaction through commitment to Safety, Quality, Delivery, and Cost controls.

Education

Bachelor of Science - Mechanical Engineering

California Polytechnic State University-Pomona
Pomona
06.2001

Skills

  • Excellent customer service and interpersonal skills
  • Proficient in project management
  • Ability to solve complex problems
  • Excellent communication
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
  • Technical Support
  • Strategic business planning
  • Contract Management
  • Employee supervision
  • 3rd party vendor collaboration

Certification

  • Engineer in Training (EIT) 2001

Affiliations

  • Gardening and fruit tree development
  • Water activities including boating, wakeboarding
  • Automotive maintenance and repair

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Implementing Extreme Ownership requires checking your ego and operating with a high degree of humility. Admitting mistakes, taking ownership, and developing a plan to overcome challenges are integral to any successful team.”
Jocko Willink,

Timeline

Service Manager

FieldCore
07.2017 - Current

Customer Service Leader

GE Power
04.2013 - 07.2017

Quality Operations Manager

GE Power
01.2011 - 06.2013

Field Engineer

GE Power
07.2001 - 01.2011

Bachelor of Science - Mechanical Engineering

California Polytechnic State University-Pomona

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Matthew Wallace