Matthew Waller
Minneapolis,MN
Summary
Driven to excel, by leveraging skills in business development and team leadership at Good Neighbors Moving Company, revenue grew from 0 to 5 million yearly. By fostering customer relations and implementing cost-saving strategies, High-quality service and profitability were insured by our systems and teams. Enhancing team performance is a passion of mine, no achievement is more rewarding than supporting a team member and seeing them succeed, profits, raises and higher quality of life are made with these successes. Business has given me the incredible opportunity to share in the success of my team.
Overview
23
23
years of professional experience
Work History
Company Owner
Good Neighbors Moving Company
2013.05 - 2024.06
- Maximized profits by negotiating favorable contracts with labor, securing competitive pricing on services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Implemented strategic plans to improve performance and increase client acquisition.
- Built loyal account base and long-term business relationships with accounts.
- Raised employee accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed 85 employees by developing systems of accountability.
Wood Shop Instructor
Art Center College of Design
2011.04 - 2014.04
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Fostered positive learning environment, encouraging students to express their ideas and questions freely.
- Cultivated culture of critical thinking and inquiry, preparing students for real-world problem-solving.
Bartender and Server
Marché
2005.07 - 2010.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Saloon Steakhouse
2004.09 - 2007.01
- Provided high-quality service in an upscale dining establishment specializing in prime steaks.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Alive One
2001.04 - 2005.04
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Master of Arts - Fine Arts
Art Center College of Design
Pasadena, CA09.2013
Bachelor of Arts - Fine Arts
The School of The Art Institute of Chicago
Chicago, IL10.2008
Skills
- Customer Relations
- Personnel Management
- Small business operations
- Business Development
- Business launch
- Team Management
- Marketing
- Cost analysis and savings
- Staff Management
- Team Collaboration and Leadership
- Sales Development
- Data Management
Timeline
Company Owner
Good Neighbors Moving Company
2013.05 - 2024.06
Wood Shop Instructor
Art Center College of Design
2011.04 - 2014.04
Bartender and Server
Marché
2005.07 - 2010.04
Bartender
Saloon Steakhouse
2004.09 - 2007.01
Bartender
Alive One
2001.04 - 2005.04
Master of Arts - Fine Arts
Art Center College of Design
Bachelor of Arts - Fine Arts
The School of The Art Institute of Chicago
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