Matthew Walter
Glendora,CA
Summary
Motivated Waiter with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
7
7
years of professional experience
Work History
Restaurant Waiter
Luca Bella Fine Foods
Glendora, United States
09.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Receptionist
Supreme Welding
Irwindale, United States
09.2018 - 09.2020
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Skills
- Team Player
- Active listening and effective communications
- Computer Proficiency
- Time Management
- Initiative
- Product Knowledge
- Multitasking Abilities
- Leadership
- Upselling product
Timeline
Receptionist
Supreme Welding
09.2018 - 09.2020
Restaurant Waiter
Luca Bella Fine Foods
09.2017 - Current