Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Warren

Knoxville,United States

Summary

Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Virtual Banker

First Horizon Bank
01.2023 - Current
  • Consistently preformed above target metrics set by leaders.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Assisted clients in reporting fraud and making detailed notes when clients have reported fraudulent activity on their account or card.
  • Serviced loans and credit cards making payments and providing clients with service and information needed on their loan products.
  • Connected clients with their account officers, banking centers, or other departments as it is needed in order to best serve clients needs.

Cash Handler

Old Navy
11.2010 - 07.2017
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Prepared nightly deposits and setup all morning registers.
  • Participated in inventory control and loss-prevention programs to reduce shortage.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided enthusiastic customer service to ensure that customers knew we were there to help with any of their needs.

Overnight Stocker

Wal-Mart
08.2008 - 03.2010
  • Assisted customers by seeking out training from managers and peers to perform other tasks few
    other employees could. Including; making keys, mixing paint, cutting fabric, and processing hunting and fishing licenses. Allowing any possible customer need to be met.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

Bachelor of Arts - Double Major History/Philosophy

The University of Tennessee
Knoxville, TN

Associate of Arts - Focus On History And Philosophy

Pellissippi State Community College
Knoxville, TN
05.2015

Skills

  • Customer Service
  • Analytical Thinking
  • Verbal and Written Communication
  • Analyzing Data
  • Strong Data Retention and Organization
  • Developing Customer Relationships
  • Account Servicing
  • Multitasking

Certification


  • Roane State Community College EMT IV - 06/2010


Certificated

  • ABA Branch Manager Certificate
  • ABA Communication Skills Certificate
  • ABA Supervisor/Team Leader Certificate
  • ABA Universal Banker Certificate

Timeline

Virtual Banker

First Horizon Bank
01.2023 - Current

Cash Handler

Old Navy
11.2010 - 07.2017

Overnight Stocker

Wal-Mart
08.2008 - 03.2010

Bachelor of Arts - Double Major History/Philosophy

The University of Tennessee

Associate of Arts - Focus On History And Philosophy

Pellissippi State Community College

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Matthew Warren