Matthew Washington
Barstow,CA
Summary
Graduated from Barstow College in 2018 with my AA in social psychology. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Ontario, California
03.2023 - Current
- Delivered packages efficiently to customers using a personal vehicle.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Mobile Expert
T-Mobile
Victorville, California
01.2018 - Current
- Delivered expert mobile device solutions to customers and businesses.
- Assisted customers in selecting mobile plans tailored to their needs.
- Trained staff on product features and customer engagement techniques.
- Resolved technical issues with mobile devices and services effectively.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
Driver
Uber
Victorville, California
01.2024 - 12.2025
- Navigated city streets efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and safety for optimal passenger comfort.
- Communicated effectively with riders to enhance customer satisfaction.
- Managed route planning to minimize travel time and maximize efficiency.
Education
Silver Valley High School
2014
AA - Psychology
Barstow Community College
2018
Certification
TWIC CARD
Timeline
Driver
Uber
01.2024 - 12.2025
Delivery Driver
Amazon Flex
03.2023 - Current
Mobile Expert
T-Mobile
01.2018 - Current
Silver Valley High School
AA - Psychology
Barstow Community College