Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Watts

Austin,TX

Summary

I am a detail-oriented Social Media Analyst that has a background in JavaScript and HTML. Have experience with quality control to teach our clients AI what to filter out of its system. I am a warm individual who works well with others and has good time management skills.

Overview

6
6
years of professional experience

Work History

Social Media Analyst

Accenture
10.2021 - Current
  • Audited effectiveness of social media regulation tools and redesigned to improve efficiency and increase results.
  • Tested new tools as part of ongoing drive to deliver best practice and interpret data into actionable learnings.
  • Fixed identified issues to improve workflows.
  • Consistently completing our quota of 160 jobs worked in timely manner.
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Server Shift Leader

Kura Sushi
11.2019 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Managed scheduling for 15 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.

Patient Care Technician

St David's, Rehab Hospital
08.2017 - 10.2019
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Documented patient information and care activities in electronic health record.

Education

Bachelor of Arts - Computer Science

Concordia University At Austin
Austin, TX
03.2026

UT Coding Bootcamp -

University of Texas
Austin, TX
04.2020

Skills

  • Content Optimization
  • Customer Inquiries
  • User Content Moderation
  • Microsoft Excel
  • Problem-Solving Skills
  • Some JavaScript, HTML, SQL, CSS
  • Team Collaboration
  • Time Management

Timeline

Social Media Analyst

Accenture
10.2021 - Current

Server Shift Leader

Kura Sushi
11.2019 - 10.2021

Patient Care Technician

St David's, Rehab Hospital
08.2017 - 10.2019

Bachelor of Arts - Computer Science

Concordia University At Austin

UT Coding Bootcamp -

University of Texas

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